{"id":43024,"date":"2023-09-22T18:19:19","date_gmt":"2023-09-22T10:19:19","guid":{"rendered":"https:\/\/bjak.my\/blog\/?p=43024"},"modified":"2025-11-05T17:13:52","modified_gmt":"2025-11-05T09:13:52","slug":"insurance-claim-documents","status":"publish","type":"post","link":"https:\/\/bjak.my\/blog\/car-insurance\/insurance-claim-documents","title":{"rendered":"Insurance Claim: The Complete List Of Documents You Need"},"content":{"rendered":"\n<p><a href=\"https:\/\/bjak.my\/en\">Vehicle insurance<\/a> is one of the must-have financial products for every car owner, as it comes in handy when the unexpected happens. Knowing how to submit claims is crucial to owning a policy, and part of the requirements to successfully claim <a href=\"https:\/\/bjak.my\/en\">auto insurance<\/a> for damages is preparing the necessary documents. <\/p>\n\n\n\n<p>But not all vehicle owners know what documents they need to support their claim application, and this can lead to claims being rejected by the insurer after long waiting periods. Here we&#8217;ve compiled a complete list of all the documents you need when submitting different types of <a href=\"https:\/\/bjak.my\/blog\/5-things-to-know-before-filing-an-insurance-claim\/\">insurance claims<\/a>. Read on to find out what they are. <\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_50 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\">Contents =<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\" role=\"button\"><label for=\"item-69e72f74b8ab7\" aria-hidden=\"true\"><span style=\"display: flex;align-items: center;width: 35px;height: 30px;justify-content: center;direction:ltr;\"><svg style=\"fill: #999999;color:#999999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999999;color:#999999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/label><input  type=\"checkbox\" id=\"item-69e72f74b8ab7\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/insurance-claim-documents\/#Own_Damage_Claims\" title=\"Own Damage Claims\">Own Damage Claims<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/insurance-claim-documents\/#Own_Damage_Knock-for-Knock_Claims\" title=\"Own Damage Knock-for-Knock Claims\">Own Damage Knock-for-Knock Claims<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/insurance-claim-documents\/#Windscreen_Claims\" title=\"Windscreen Claims\">Windscreen Claims<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/insurance-claim-documents\/#Theft_Claims\" title=\"Theft Claims\">Theft Claims<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/insurance-claim-documents\/#Third-Party_Property_Damage\" title=\"Third-Party Property Damage\">Third-Party Property Damage<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Own_Damage_Claims\"><\/span>Own Damage Claims<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul><li>Completed claim form;<\/li><li>A copy of the identity card and driving licence of the policyholder and the driver;<\/li><li>Details of estimated vehicle repair costs by the appointed panel workshop;<\/li><li>Copy of Hire Purchase Agreement (if applicable);<\/li><li>Vehicle permit \u2013 for commercial vehicles;<\/li><li>Goods Driving License (GDL) or Public Service Vehicle License (PSV) \u2013 for commercial vehicles;<\/li><li>Certified original copy of police report;<\/li><li>Vehicle Ownership Certificate\/Vehicle Registration Certificate issued by JPJ (copy);<\/li><li>Copy of business registration certificate \u2013 for company registered vehicles;<\/li><li>Photos of accidents and damage to vehicles;<\/li><li>Police report stating the party compounded for the traffic offence;<\/li><li>Other supporting documents (if relevant).<\/li><\/ul>\n\n\n\n<h2><span class=\"ez-toc-section\" id=\"Own_Damage_Knock-for-Knock_Claims\"><\/span>Own Damage Knock-for-Knock Claims<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul><li>Completed claim form;<\/li><li>Certified original copy of police report;<\/li><li>A copy of the identity card and driving licence of the policyholder and the driver;<\/li><li>Details of estimated vehicle repair costs by the appointed panel workshop;<\/li><li>Copy of Hire Purchase Agreement (if relevant);<\/li><li>Vehicle permit \u2013 for commercial vehicles;<\/li><li>Goods Driving License (GDL) or Public Service Vehicle License (PSV) \u2013 for commercial vehicles;<\/li><li>Copy of Vehicle Ownership Certificate\/Vehicle Registration Certificate issued by JPJ;<\/li><li>Police investigation report consisting of diagrams and plots;<\/li><li>Details of the policyholder and a copy of the other party&#8217;s police report;<\/li><li>Declaration to agree to lose the No Claim Discount if the claim does not meet OD-KFK Claim conditions.<\/li><\/ul>\n\n\n\n<h2><span class=\"ez-toc-section\" id=\"Windscreen_Claims\"><\/span>Windscreen Claims<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul><li>Completed claim form;<\/li><li>A copy of the identity card and driving licence of the policyholder and the driver;<\/li><li>Repair bill\/tax invoice;<\/li><li>Original certified copy of police report (if not replaced or repaired at a panel workshop);<\/li><li>Copy of Vehicle Ownership Certificate\/Vehicle Registration Certificate issued by JPJ.<\/li><\/ul>\n\n\n\n<h2><span class=\"ez-toc-section\" id=\"Theft_Claims\"><\/span>Theft Claims<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul><li>Completed claim form;<\/li><li>A copy of the identity card and driving licence of the policyholder and the driver;<\/li><li>Details of estimated vehicle repair costs by the appointed panel workshop;<\/li><li>Copy of Hire Purchase Agreement (if applicable);<\/li><li>Vehicle permit \u2013 for commercial vehicles;<\/li><li>Copy of Vehicle Ownership Certificate\/Vehicle Registration Certificate issued by JPJ;<\/li><li>Certified original copy of police report;<\/li><li>Goods Driving Licence (GDL) or Public Service Vehicle Licence (PSV) \u2013 for commercial vehicles;<\/li><li>Copy of business registration certificate \u2013 for company registered vehicles;<\/li><li>Copy of AP permit \u2013 for imported vehicles or restored vehicles;<\/li><li>Other supporting documents (if applicable).<\/li><\/ul>\n\n\n\n<h2><span class=\"ez-toc-section\" id=\"Third-Party_Property_Damage\"><\/span>Third-Party Property Damage<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul><li>Request letter with details of claim amount;<\/li><li>Original certified copy of the police report for the policyholder and third parties involved in the accident;<\/li><li>Police investigation report;<\/li><li>Photos of accidents and photos (from) the police;<\/li><li>A copy of the identity card and driving licence of the policyholder and the driver;<\/li><li>Adjuster report;<\/li><li>Repair bill\/tax invoice;<\/li><li>Details of estimated vehicle repair costs by the appointed panel;<\/li><li>Copy of third-party insurance policy;<\/li><li>Car rental agreement from a registered company for LOU claims;<\/li><li>Copy of Vehicle Ownership Certificate\/Vehicle Registration Certificate issued by JPJ;<\/li><li>Other additional documents (if relevant).<\/li><\/ul>\n\n\n\n<p>Submitting claims can be stressful at times because the process is time-consuming and requires patience. But we hope you find this list useful and helps you submit those claims correctly with relevant documents to prevent rejections. Save this link for future use cause you never know when you might need it.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p><em><em><em><em>Bjak is one of Malaysia&#8217;s biggest insurance comparison websites, offering policies from over 10 brands. Get your free insurance quote from Bjak today!<\/em><\/em><\/em><\/em><\/p>\n\n\n\n<div class=\"wp-container-1 wp-block-buttons\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-black-color has-luminous-vivid-amber-background-color has-text-color has-background\" href=\"https:\/\/bjak.my\/en?utm_source=blogen&amp;utm_campaign=insurance-claim-documents\" target=\"_blank\" rel=\"noreferrer noopener\"><strong data-l-s=\"50547\">Get Free Quote<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><em>Read more:<\/em><\/p>\n\n\n\n<ul><li><strong><em><a href=\"https:\/\/bjak.my\/blog\/auto-insurance-claims\/\">How Many Times Can You Claim Auto Insurance In A Year?<\/a><\/em><\/strong><\/li><li><strong><em><a href=\"https:\/\/bjak.my\/blog\/accident-insurance-claims\/\">How Many Types Of Accident Insurance Claims Are There?<\/a><\/em><\/strong><\/li><li><strong><em><a href=\"https:\/\/bjak.my\/blog\/vehicle-theft-claims\/\">How To Claim Insurance For Vehicle Theft?<\/a><\/em><\/strong><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>A complete guide to the list of documents that you need to prepare for different types of insurance claim in Malaysia.<\/p>\n","protected":false},"author":19,"featured_media":43109,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","spay_email":""},"categories":[431],"tags":[429,37],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Insurance Claim: The Complete List Of Documents You Need<\/title>\n<meta name=\"description\" content=\"A complete guide to the list of documents that you need to prepare for different types of insurance claim in Malaysia.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/insurance-claim-documents\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Insurance Claim: The Complete List Of Documents You Need\" \/>\n<meta property=\"og:description\" content=\"A complete guide to the list of documents that you need to prepare for different types of insurance claim in Malaysia.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bjak.my\/blog\/car-insurance\/insurance-claim-documents\" \/>\n<meta property=\"og:site_name\" content=\"BJAK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/bjak.my\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-22T10:19:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-05T09:13:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i0.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2023\/09\/FI-EN-9-21-2.jpg?fit=1600%2C1012&#038;ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"1012\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@bjakmy\" \/>\n<meta name=\"twitter:site\" content=\"@bjakmy\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Siva\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/bjak.my\/blog\/#organization\",\"name\":\"Bjak\",\"url\":\"https:\/\/bjak.my\/blog\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/bjak.my\",\"https:\/\/www.instagram.com\/bjak.my\",\"https:\/\/www.linkedin.com\/company\/14607755\/admin\/\",\"https:\/\/twitter.com\/bjakmy\"],\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bjak.my\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/i1.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2021\/09\/logo.png?fit=756%2C756&ssl=1\",\"contentUrl\":\"https:\/\/i1.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2021\/09\/logo.png?fit=756%2C756&ssl=1\",\"width\":756,\"height\":756,\"caption\":\"Bjak\"},\"image\":{\"@id\":\"https:\/\/bjak.my\/blog\/#\/schema\/logo\/image\/\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/bjak.my\/blog\/#website\",\"url\":\"https:\/\/bjak.my\/blog\/\",\"name\":\"BJAK\",\"description\":\"Renew your car and motor insurance at the lowest price! 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