{"id":53375,"date":"2025-10-16T23:02:07","date_gmt":"2025-10-16T15:02:07","guid":{"rendered":"https:\/\/bjak.my\/blog\/?p=53375"},"modified":"2025-10-29T18:30:07","modified_gmt":"2025-10-29T10:30:07","slug":"how-to-properly-claim-car-glass-damage-insurance","status":"publish","type":"post","link":"https:\/\/bjak.my\/blog\/car-insurance\/how-to-properly-claim-car-glass-damage-insurance","title":{"rendered":"How to Properly Claim Car Glass Damage Insurance"},"content":{"rendered":"\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_50 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\">Contents =<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\" role=\"button\"><label for=\"item-6a09bacb6a17a\" aria-hidden=\"true\"><span style=\"display: flex;align-items: center;width: 35px;height: 30px;justify-content: center;direction:ltr;\"><svg style=\"fill: #999999;color:#999999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999999;color:#999999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/label><input  type=\"checkbox\" id=\"item-6a09bacb6a17a\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/how-to-properly-claim-car-glass-damage-insurance\/#Introduction\" title=\"Introduction\">Introduction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/how-to-properly-claim-car-glass-damage-insurance\/#Step_1_Check_Your_Policy_Coverage\" title=\"Step 1: Check Your Policy &amp; Coverage\">Step 1: Check Your Policy &amp; Coverage<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/how-to-properly-claim-car-glass-damage-insurance\/#Step_2_Take_Photos_of_the_Damage\" title=\"Step 2: Take Photos of the Damage\">Step 2: Take Photos of the Damage<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/how-to-properly-claim-car-glass-damage-insurance\/#Step_3_Contact_Insurance_BJAK_Panel\" title=\"Step 3: Contact Insurance \/ BJAK Panel\">Step 3: Contact Insurance \/ BJAK Panel<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/how-to-properly-claim-car-glass-damage-insurance\/#Step_4_Submit_Supporting_Documents\" title=\"Step 4: Submit Supporting Documents\">Step 4: Submit Supporting Documents<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/how-to-properly-claim-car-glass-damage-insurance\/#Step_5_Wait_for_Approval_Service\" title=\"Step 5: Wait for Approval &amp; Service\">Step 5: Wait for Approval &amp; Service<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/how-to-properly-claim-car-glass-damage-insurance\/#Additional_Tips_to_Save_Time_Cost\" title=\"Additional Tips to Save Time &amp; Cost\">Additional Tips to Save Time &amp; Cost<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/how-to-properly-claim-car-glass-damage-insurance\/#Conclusion\" title=\"Conclusion\">Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h3><span class=\"ez-toc-section\" id=\"Introduction\"><\/span><strong>Introduction<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Car glass damage such as cracks or breaks can happen anytime \u2014 from flying stones, minor accidents, or vandalism.A majority of Malaysian drivers are unsure of how &amp; where they might be able to claim insurance for car glass damage. This guide will fully explain the proper documents &amp; steps required in order to process your claim for your windshield.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Step_1_Check_Your_Policy_Coverage\"><\/span><strong>Step 1: Check Your Policy &amp; Coverage<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul><li>Ensure policy has windscreen coverage add-on..<br><\/li><li>Certain coverage only covers certain parts\/areas of the windscreen to be claimable..<br><\/li><li><strong>BJAK Tip:<\/strong> Use <strong>BJAK Calculator<\/strong> to check your current policy and NCD before making a claim.<br><\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Step_2_Take_Photos_of_the_Damage\"><\/span><strong>Step 2: Take Photos of the Damage<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul><li>Capture clear photos of all damaged glass.<br><\/li><li>Take multiple angles to show cracks or breaks.<br><\/li><li>These photos serve as primary evidence when submitting your claim.<br><\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Step_3_Contact_Insurance_BJAK_Panel\"><\/span><strong>Step 3: Contact Insurance \/ BJAK Panel<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul><li>Reach out to the insurer via call center or WhatsApp.<br><\/li><li>Provide the following information:<br><ul><li>Policy number<br><\/li><li>Vehicle plate number<br><\/li><li>Date &amp; location of incident<br><\/li><li>Photos of damage<br><br><\/li><\/ul><\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Step_4_Submit_Supporting_Documents\"><\/span><strong>Step 4: Submit Supporting Documents<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Typical documents include:<\/p>\n\n\n\n<ul><li>Copy of insurance policy<br><\/li><li>Copy of car owner\u2019s ID<br><\/li><li>Photos of the damage<br><\/li><li>Completed claim form<br><\/li><li><strong>BJAK Tip:<\/strong> Submit all documents together to avoid delays in claim processing.<br><\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Step_5_Wait_for_Approval_Service\"><\/span><strong>Step 5: Wait for Approval &amp; Service<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul><li>The panel insurer will review your claim.<br><\/li><li>If approved, you can send your car to a <strong>panel workshop<\/strong> for glass replacement.<br><\/li><li>Prefer <strong>BJAK panel workshops<\/strong> for faster service and potential cashless replacement \u2014 some panels allow repairs without upfront payment, waiting for insurance to settle directly.<br><\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Additional_Tips_to_Save_Time_Cost\"><\/span><strong>Additional Tips to Save Time &amp; Cost<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul><li>Avoid claiming minor cracks that can be patched yourself; your <strong>NCD remains unaffected<\/strong>.<br><\/li><li>Keep all receipts or proof of glass replacement.<br><\/li><li>Check your policy for any <strong>deductible<\/strong> or out-of-pocket costs.<br><\/li><li><strong>BJAK Calculator<\/strong> can estimate your premium after a claim so you understand the impact on NCD.<br><\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-attachment-id=\"53436\" data-permalink=\"https:\/\/bjak.my\/blog\/car-insurance\/how-to-properly-claim-car-glass-damage-insurance\/attachment\/4-89\" data-orig-file=\"https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-89.jpg?fit=1600%2C1012&amp;ssl=1\" data-orig-size=\"1600,1012\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"4-89\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-89.jpg?fit=300%2C190&amp;ssl=1\" data-large-file=\"https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-89.jpg?fit=1080%2C683&amp;ssl=1\" loading=\"lazy\" width=\"1080\" height=\"683\" src=\"https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-89.jpg?resize=1080%2C683&#038;ssl=1\" alt=\"Infographic showing five complete steps to claim car glass damage via BJAK insurance: check policy, take photos, contact insurer, submit documents, and service at a panel workshop.\n\" class=\"wp-image-53436\" srcset=\"https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-89.jpg?resize=1080%2C683&amp;ssl=1 1080w, https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-89.jpg?resize=300%2C190&amp;ssl=1 300w, https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-89.jpg?resize=768%2C486&amp;ssl=1 768w, https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-89.jpg?resize=1536%2C971&amp;ssl=1 1536w, https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-89.jpg?w=1600&amp;ssl=1 1600w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" data-recalc-dims=\"1\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><strong>Conclusion<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>When car glass is damage, to make a claim is easier when following a systematic approach: check your policy, document the damage, contact BJAK panel, submit complete documents, and service at a panel workshop. This ensures faster processing, preserves your NCD, and keeps your car costs under control.<\/p>\n\n\n\n<div class=\"wp-container-1 wp-block-buttons\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-nv-dark-bg-color has-text-color has-background\" href=\"https:\/\/bjak.my\/ms?utm_source=blog&amp;utm_medium=ad&amp;utm_campaign=how-to-properly-claim-car-glass-damage-insurance\" style=\"background-color:#ffd103\">Get Your Free Quotation<\/a><\/div>\n<\/div>\n\n\n\n<p>Read More:<\/p>\n\n\n\n<p><a href=\"https:\/\/bjak.my\/blog\/how-to-transfer-ncd-insurance-between-vehicles-in-malaysia\">How to Transfer NCD Insurance Between Vehicles in Malaysia<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/bjak.my\/blog\/how-to-use-a-car-insurance-calculator-to-compare-insurance-companies\">How to Use a Car Insurance Calculator to Compare Insurance Companies<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/bjak.my\/blog\/calculate-car-roadtax-online-in-malaysia-easily\">Calculate Car Roadtax Online in Malaysia Easily<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Car glass damage can affect safety and NCD. This guide explains how to claim BJAK insurance with clear steps: check your policy, take photos, submit documents, and service at a panel workshop. BJAK also helps check premiums after claims to manage your annual costs efficiently.<\/p>\n","protected":false},"author":31,"featured_media":53435,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","spay_email":""},"categories":[431],"tags":[37,2965,2964],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Properly Claim Car Glass Damage Insurance | BJAK<\/title>\n<meta name=\"description\" content=\"BJAK | Read about: How to Properly Claim Car Glass Damage Insurance . Learn the steps &amp; documents required for a quick claim process.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/how-to-properly-claim-car-glass-damage-insurance\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Properly Claim Car Glass Damage Insurance | BJAK\" \/>\n<meta property=\"og:description\" content=\"BJAK | Read about: How to Properly Claim Car Glass Damage Insurance . 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