{"id":53728,"date":"2025-10-21T23:28:01","date_gmt":"2025-10-21T15:28:01","guid":{"rendered":"https:\/\/bjak.my\/blog\/?p=53728"},"modified":"2025-10-29T18:30:01","modified_gmt":"2025-10-29T10:30:01","slug":"filing-claims-when-car-is-stolen-or-missing","status":"publish","type":"post","link":"https:\/\/bjak.my\/blog\/car-insurance\/filing-claims-when-car-is-stolen-or-missing","title":{"rendered":"Filing Claims When Car Is Stolen or Missing"},"content":{"rendered":"\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_50 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\">Contents =<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\" role=\"button\"><label for=\"item-69d45cbc142fe\" aria-hidden=\"true\"><span style=\"display: flex;align-items: center;width: 35px;height: 30px;justify-content: center;direction:ltr;\"><svg style=\"fill: #999999;color:#999999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999999;color:#999999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/label><input  type=\"checkbox\" id=\"item-69d45cbc142fe\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/filing-claims-when-car-is-stolen-or-missing\/#Introduction\" title=\"Introduction\">Introduction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/filing-claims-when-car-is-stolen-or-missing\/#1_File_a_Police_Report_Within_24_Hours\" title=\"1. File a Police Report Within 24 Hours\">1. File a Police Report Within 24 Hours<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/filing-claims-when-car-is-stolen-or-missing\/#2_Contact_Your_Insurance_Company_or_Platform_Like_Bjak\" title=\"2. Contact Your Insurance Company or Platform Like Bjak\">2. Contact Your Insurance Company or Platform Like Bjak<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/filing-claims-when-car-is-stolen-or-missing\/#3_Prepare_All_Required_Documents\" title=\"3. Prepare All Required Documents\">3. Prepare All Required Documents<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/filing-claims-when-car-is-stolen-or-missing\/#4_Investigation_by_Police_and_Insurance_Company\" title=\"4. Investigation by Police and Insurance Company\">4. Investigation by Police and Insurance Company<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/filing-claims-when-car-is-stolen-or-missing\/#5_Receive_Compensation_Total_Loss\" title=\"5. Receive Compensation (Total Loss)\">5. Receive Compensation (Total Loss)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/filing-claims-when-car-is-stolen-or-missing\/#6_Tips_to_Speed_Up_Your_Claim_Process\" title=\"6. Tips to Speed Up Your Claim Process\">6. Tips to Speed Up Your Claim Process<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/filing-claims-when-car-is-stolen-or-missing\/#Conclusion\" title=\"Conclusion\">Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h3><span class=\"ez-toc-section\" id=\"Introduction\"><\/span>Introduction<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Losing your car is every owner\u2019s nightmare. In the panic that follows, many forget the correct insurance claim steps. The truth is, if you follow the right procedure and prepare all the necessary documents, you can get your full compensation without major issues. This article provides a guide on how to file an insurance claim when your car is stolen\/missing so you\u2019re able to think clearly when the situation occurs until receiving compensation.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"1_File_a_Police_Report_Within_24_Hours\"><\/span>1. File a Police Report Within 24 Hours<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The first and most crucial step: report the theft to the police as soon as possible \u2014 ideally within 24 hours.<\/p>\n\n\n\n<p>Make sure your report includes:<\/p>\n\n\n\n<ul><li>Detailed location, Time &amp; Date.<br><\/li><li>Vehicle plate &amp; model<br><\/li><li>Distinct features (color, stickers, accessories, etc.)<br><\/li><\/ul>\n\n\n\n<p>This report serves as the main proof for your insurance claim. If the report is delayed, your claim may be postponed or rejected.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"2_Contact_Your_Insurance_Company_or_Platform_Like_Bjak\"><\/span>2. Contact Your Insurance Company or Platform Like Bjak<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Once you\u2019ve filed the report, contact your insurer or the platform where you bought your policy \u2014 for example, Bjak.<\/p>\n\n\n\n<p>Provide your police report number and vehicle details. The insurer will ask you to submit:<\/p>\n\n\n\n<ul><li>Vehicle Theft Claim Form<br><\/li><li>Supporting documents such as the police report and eCoverNote<br><\/li><\/ul>\n\n\n\n<p>Don\u2019t delay this step \u2014 some insurers only accept claims within a limited period after the incident.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"3_Prepare_All_Required_Documents\"><\/span>3. Prepare All Required Documents<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>To speed up the process, prepare the following documents:<\/p>\n\n\n\n<ul><li>Official police report copy<br><\/li><li>Vehicle ownership certificate (VOC)<br><\/li><li>Insurance policy and eCoverNote<br><\/li><li>Owner\u2019s IC and driving license<br><\/li><li>Original and spare car keys<br><\/li><li>Ownership release letter (if under bank loan)<br><\/li><\/ul>\n\n\n\n<p>Delays often happen because of incomplete documentation, especially if both car keys cannot be handed over.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"4_Investigation_by_Police_and_Insurance_Company\"><\/span>4. Investigation by Police and Insurance Company<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Once the claim is submitted, both the police and insurer will conduct simultaneous investigations:<\/p>\n\n\n\n<ul><li>Police: To confirm that the theft truly occurred.<br><\/li><li>Insurance: To ensure there\u2019s no negligence or fraud involved.<br><\/li><\/ul>\n\n\n\n<p>The process will usually take 2-3 months. However, the duration process will be based on the severity of the case. Whether you\u2019re able to recover your car or to be compensated for replacement<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"5_Receive_Compensation_Total_Loss\"><\/span>5. Receive Compensation (Total Loss)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>If the investigation confirms the theft is genuine, you\u2019ll receive a total loss compensation, which can be based on:<\/p>\n\n\n\n<ul><li>Agreed Value: Full payout according to the agreed insured value in your policy.<br><\/li><li>Market Value: Payout based on the car\u2019s current market price.<br><\/li><\/ul>\n\n\n\n<p>The payment will be made directly to the policyholder\u2019s account, or to the bank if the car is still under a loan.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-attachment-id=\"53790\" data-permalink=\"https:\/\/bjak.my\/blog\/car-insurance\/filing-claims-when-car-is-stolen-or-missing\/attachment\/4-116\" data-orig-file=\"https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-116.jpg?fit=1600%2C1012&amp;ssl=1\" data-orig-size=\"1600,1012\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"4-116\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-116.jpg?fit=300%2C190&amp;ssl=1\" data-large-file=\"https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-116.jpg?fit=1080%2C683&amp;ssl=1\" loading=\"lazy\" width=\"1080\" height=\"683\" src=\"https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-116.jpg?resize=1080%2C683&#038;ssl=1\" alt=\" Infographic showing five steps for insurance claims when a car is stolen or missing \u2014 from filing a police report to receiving final compensation.\" class=\"wp-image-53790\" srcset=\"https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-116.jpg?resize=1080%2C683&amp;ssl=1 1080w, https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-116.jpg?resize=300%2C190&amp;ssl=1 300w, https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-116.jpg?resize=768%2C486&amp;ssl=1 768w, https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-116.jpg?resize=1536%2C971&amp;ssl=1 1536w, https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-116.jpg?w=1600&amp;ssl=1 1600w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" data-recalc-dims=\"1\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"6_Tips_to_Speed_Up_Your_Claim_Process\"><\/span>6. Tips to Speed Up Your Claim Process<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul><li>Keep copies of all documents and receipts submitted.<br><\/li><li>Avoid changing details in the report without a valid reason.<br><\/li><li>Ensure your bank account (under policyholder\u2019s name) is active and correct.<br><\/li><li>Check your claim status regularly through your agent or Bjak.<br><\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>When your car is stolen\/missing, it\u2019s hard to stay calm \u2014 but with quick action and complete information, you can speed up the claim process and avoid rejection. To stay better protected in the future, make sure you choose comprehensive insurance through Bjak during renewal \u2014 as it covers theft, not just accidents.&nbsp; That way, you don\u2019t lose twice, your car and your money<\/p>\n\n\n\n<div class=\"wp-container-1 wp-block-buttons\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-nv-dark-bg-color has-text-color has-background\" href=\"https:\/\/bjak.my\/ms?utm_source=blog&amp;utm_medium=ad&amp;utm_campaign=filing-claims-when-car-is-stolen-or-missing\" style=\"background-color:#ffd103\">Get Your Free Quotation<\/a><\/div>\n<\/div>\n\n\n\n<p>Read More:<\/p>\n\n\n\n<p><a href=\"https:\/\/bjak.my\/blog\/save-up-to-25-on-your-car-insurance-premium\">Save Up to 25% on Your Car Insurance Premium<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/bjak.my\/blog\/benefits-of-using-buy-now-pay-later-for-car-insurance\">Benefits of Using \u201cBuy Now Pay Later\u201d for Car Insurance<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/bjak.my\/blog\/why-many-drivers-dont-have-valid-car-insurance\">Why Many Drivers Don\u2019t Have Valid Car Insurance<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p> Losing your car can be stressful, but there\u2019s a proper way to handle it. This guide walks you through each step \u2014 from filing a police report to receiving your compensation \u2014 plus tips to make your insurance claim faster and hassle-free.<\/p>\n","protected":false},"author":31,"featured_media":53789,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","spay_email":""},"categories":[431],"tags":[1073,3001,3000],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Filing Claims When Car Is Stolen or Missing | BJAK<\/title>\n<meta name=\"description\" content=\"BJAK | Read about: Filing Claims When Car Is Stolen or Missing . 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