{"id":54234,"date":"2025-10-29T03:06:21","date_gmt":"2025-10-28T19:06:21","guid":{"rendered":"https:\/\/bjak.my\/blog\/?p=54234"},"modified":"2025-10-29T18:29:54","modified_gmt":"2025-10-29T10:29:54","slug":"car-insurance-claim-process-step-by-step-guide","status":"publish","type":"post","link":"https:\/\/bjak.my\/blog\/car-insurance\/car-insurance-claim-process-step-by-step-guide","title":{"rendered":"Car Insurance Claim Process: Step by Step Guide"},"content":{"rendered":"\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_50 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\">Contents =<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\" role=\"button\"><label for=\"item-69d4430240a3b\" aria-hidden=\"true\"><span style=\"display: flex;align-items: center;width: 35px;height: 30px;justify-content: center;direction:ltr;\"><svg style=\"fill: #999999;color:#999999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999999;color:#999999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/label><input  type=\"checkbox\" id=\"item-69d4430240a3b\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/car-insurance-claim-process-step-by-step-guide\/#Introduction\" title=\"Introduction\">Introduction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/car-insurance-claim-process-step-by-step-guide\/#Know_the_Types_of_Claims_First\" title=\"Know the Types of Claims First\">Know the Types of Claims First<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/car-insurance-claim-process-step-by-step-guide\/#Step-by-Step_Kind_of_Claim_Guide\" title=\"Step-by-Step (Kind of) Claim Guide\">Step-by-Step (Kind of) Claim Guide<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/car-insurance-claim-process-step-by-step-guide\/#Extra_Stuff_That_Helps\" title=\"Extra Stuff That Helps\">Extra Stuff That Helps<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/car-insurance-claim-process-step-by-step-guide\/#Why_BJAK_Makes_Life_Easier\" title=\"Why BJAK Makes Life Easier\">Why BJAK Makes Life Easier<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/car-insurance-claim-process-step-by-step-guide\/#Wrap-Up\" title=\"Wrap-Up\">Wrap-Up<\/a><\/li><\/ul><\/nav><\/div>\n<h3><span class=\"ez-toc-section\" id=\"Introduction\"><\/span>Introduction<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>So, you\u2019ve had a little (or big) fender bender. Now what? A lot of car owners get confused at this stage \u2014 when should you report it? What papers do you actually need? And seriously, where do you even take your car for repairs? Don\u2019t worry \u2014 it\u2019s not as scary as it seems, but doing things wrong could mean your car insurance claim process would be rejected.<\/p>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Know_the_Types_of_Claims_First\"><\/span>Know the Types of Claims First<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Before you start stressing, here\u2019s a quick heads-up on the common claims in Malaysia:<\/p>\n\n\n\n<ul><li><strong>Own Damage (OD):<\/strong> Covers your car\u2019s repairs.<\/li><li><strong>Third Party Property Damage (TPPD):<\/strong> Pays for damage to someone else\u2019s car or property.<\/li><li><strong>Third Party Bodily Injury (TPBI):<\/strong> If someone gets hurt or worse, this is what kicks in.<\/li><\/ul>\n\n\n\n<p>Figuring out which type fits your situation helps a lot. It\u2019s basically your cheat sheet for the right documents.<\/p>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Step-by-Step_Kind_of_Claim_Guide\"><\/span>Step-by-Step (Kind of) Claim Guide<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Okay, here\u2019s a more casual way to think about it:<\/p>\n\n\n\n<ol><li><strong>File a police report<\/strong>, ideally within 24 hours. Seriously, don\u2019t wait.<\/li><li><strong>Snap everything<\/strong> \u2014 your car, the accident scene, number plates. Take enough photos so nobody can argue later.<\/li><li><strong>Send the car to a panel workshop.<\/strong> Don\u2019t just drop it anywhere unless your insurer says it\u2019s fine.<\/li><li><strong>Gather your documents:<\/strong> police report copy, your IC, driving license, insurance certificate \u2014 the usual suspects.<\/li><li><strong>Wait for the adjuster<\/strong> to check the damage and figure out how much the insurance will cover.<\/li><li><strong>Repair your car.<\/strong> Once approved, the workshop fixes it. Your cost depends on the claim type.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-attachment-id=\"54337\" data-permalink=\"https:\/\/bjak.my\/blog\/car-insurance\/car-insurance-claim-process-step-by-step-guide\/attachment\/4-158\" data-orig-file=\"https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-158.jpg?fit=1600%2C1012&amp;ssl=1\" data-orig-size=\"1600,1012\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"4-158\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-158.jpg?fit=300%2C190&amp;ssl=1\" data-large-file=\"https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-158.jpg?fit=1080%2C683&amp;ssl=1\" loading=\"lazy\" width=\"1080\" height=\"683\" src=\"https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-158.jpg?resize=1080%2C683&#038;ssl=1\" alt=\"Infographic showing the step-by-step car insurance claim process in Malaysia.\n\" class=\"wp-image-54337\" srcset=\"https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-158.jpg?resize=1080%2C683&amp;ssl=1 1080w, https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-158.jpg?resize=300%2C190&amp;ssl=1 300w, https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-158.jpg?resize=768%2C486&amp;ssl=1 768w, https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-158.jpg?resize=1536%2C971&amp;ssl=1 1536w, https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/4-158.jpg?w=1600&amp;ssl=1 1600w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" data-recalc-dims=\"1\" \/><\/figure>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Extra_Stuff_That_Helps\"><\/span>Extra Stuff That Helps<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul><li>Keep all receipts and invoices. Even the tiny stuff.<\/li><li>Call your insurance company if you\u2019re unsure about your claim status.<\/li><li>Never sign anything you don\u2019t understand. Ask questions first.<\/li><\/ul>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Why_BJAK_Makes_Life_Easier\"><\/span>Why BJAK Makes Life Easier<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>If you got your insurance via Bjak, your policy is all digital. So when an accident happens, you can pull up everything \u2014 insurer details, hotline, workshop list \u2014 straight from your phone. No paper shuffling, no stress. Time really matters after a crash, and this helps you act fast.<\/p>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Wrap-Up\"><\/span>Wrap-Up<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Honestly, the car insurance claim process isn\u2019t rocket science. Report it, document it, get it repaired. Each step counts to make sure you actually get your claim. And with tools like Bjak, everything is in one place \u2014 easy, simple, and less stressful.<\/p>\n\n\n\n<div class=\"wp-container-1 wp-block-buttons\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-nv-dark-bg-color has-text-color has-background\" href=\"https:\/\/bjak.my\/ms?utm_source=blog&amp;utm_medium=ad&amp;utm_campaign=car-insurance-claim-process-step-by-step-guide\" style=\"background-color:#ffd103\">Get Your Free Quotation<\/a><\/div>\n<\/div>\n\n\n\n<p>Read More:<\/p>\n\n\n\n<p><a href=\"https:\/\/bjak.my\/blog\/what-is-roadside-assistance-and-how-does-it-work\"><a href=\"https:\/\/bjak.my\/blog\/what-does-third-party-fire-and-theft-mean-in-car-insurance\">What Does \u201cThird Party, Fire and Theft\u201d Mean In Car Insurance?<\/a><\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/bjak.my\/blog\/how-sum-insured-is-calculated-in-car-insurance\">How Sum Insured Is Calculated In Car Insurance<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/bjak.my\/blog\/how-flood-insurance-protects-your-car\">How Flood Insurance Protects Your Car<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p> Not sure how to file an insurance claim? Here\u2019s a simple guide explaining every step from making a police report to getting your car fixed \u2014 easy and practical.<\/p>\n","protected":false},"author":31,"featured_media":54336,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","spay_email":""},"categories":[431],"tags":[429,37],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Car Insurance Claim Process: Step by Step Guide | BJAK<\/title>\n<meta name=\"description\" content=\"BJAK | Read about: Car Insurance Claim Process: Step by Step Guide, from police reports to repair approval explained step-by-step!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bjak.my\/blog\/car-insurance\/car-insurance-claim-process-step-by-step-guide\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Car Insurance Claim Process: Step by Step Guide | BJAK\" \/>\n<meta property=\"og:description\" content=\"BJAK | Read about: Car Insurance Claim Process: Step by Step Guide, from police reports to repair approval explained step-by-step!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bjak.my\/blog\/car-insurance\/car-insurance-claim-process-step-by-step-guide\" \/>\n<meta property=\"og:site_name\" content=\"BJAK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/bjak.my\" \/>\n<meta property=\"article:published_time\" content=\"2025-10-28T19:06:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-29T10:29:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i2.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2025\/10\/2-158.jpg?fit=1708%2C1080&#038;ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"1708\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@bjakmy\" \/>\n<meta name=\"twitter:site\" content=\"@bjakmy\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"tariqsiregar@bjak.my\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/bjak.my\/blog\/#organization\",\"name\":\"Bjak\",\"url\":\"https:\/\/bjak.my\/blog\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/bjak.my\",\"https:\/\/www.instagram.com\/bjak.my\",\"https:\/\/www.linkedin.com\/company\/14607755\/admin\/\",\"https:\/\/twitter.com\/bjakmy\"],\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bjak.my\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/i1.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2021\/09\/logo.png?fit=756%2C756&ssl=1\",\"contentUrl\":\"https:\/\/i1.wp.com\/bjak.my\/blog\/wp-content\/uploads\/2021\/09\/logo.png?fit=756%2C756&ssl=1\",\"width\":756,\"height\":756,\"caption\":\"Bjak\"},\"image\":{\"@id\":\"https:\/\/bjak.my\/blog\/#\/schema\/logo\/image\/\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/bjak.my\/blog\/#website\",\"url\":\"https:\/\/bjak.my\/blog\/\",\"name\":\"BJAK\",\"description\":\"Renew your car and motor insurance at the lowest price! 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