Many car owners don’t realise that they may already be eligible for free roadside assistance — without paying anything extra — as long as they know where to look and what’s covered.
So what exactly does free roadside assistance include, who provides it, and is it enough during an emergency?
What Is Free Roadside Assistance?
Free roadside assistance refers to basic support services offered by your insurance company, car manufacturer (OEM), or insurance renewal platforms — with no added cost to you.
These services typically include:
- Free towing up to 50–100 km, or up to RM300 in cost, depending on your insurer
- Jump-start service for dead batteries
- Flat tire change
- 24/7 emergency hotline
- Fuel delivery (fuel cost borne by the driver)
Who Offers These Free Services?
What Are the Limitations of Free Roadside Assistance?
While free, these services often come with restrictions:
- Towing is limited — typically up to 50–100 km, or capped at RM300. Anything beyond that will be charged to you
- Limited number of calls per year — Usually only 1–2 service calls annually
- Not applicable in all situations — May not cover major accidents or long-distance towing requests
Is Free Assistance Enough?
Yes, free roadside assistance is usually sufficient for minor, everyday issues, such as:
- A dead battery in a parking lot
- A flat tire near your home
- Running out of fuel in the city
However, if you:
- Frequently drive long distances
- Travel back to your hometown regularly
- Use your vehicle daily for work or e-hailing services
… then basic coverage may not be enough.
Upgrade Option: BJAK VIP Rescue
If you want comprehensive and unlimited protection, you can upgrade to BJAK VIP Rescue, which offers:
- Unlimited towing distance across Malaysia
- Full accident support and claims handling
- VIP hotline for faster service
- 24/7 coverage with no location or situation limits
Important Note:
Unlimited towing is not included in standard free roadside assistance or VIP Road Assist — it is only available under BJAK VIP Rescue.
Final Thoughts
Free roadside assistance is extremely useful — especially for basic breakdowns or small emergencies. And you might already be eligible without realising it.
However, if you want complete peace of mind on the road, especially for long-distance driving or frequent usage, upgrading to BJAK VIP Rescue gives you the extra protection you need — anytime, anywhere.
Basic help is good. But unlimited protection is better when you need it most.
Read more:
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