Frequently Asked Questions
General Information
- How do I renew my motor and car insurance and roadtax with BJAK?
- Which insurers can I get a motor and car insurance quote from?
- Who can use this service?
- What are the benefits of renewing my roadtax at BJAK.my?
- What kind of vehicles can I renew with the online roadtax service?
- What should I do if I don't remember my motor insurance and road tax expiry date?
- Is this service available all the time?
Insurance
- What is Vehicle Insurance?
- Types of Car Insurance in Malaysia
- Comprehensive vs Third-Party Insurance
- When to Renew Car Insurance?
- How can I check my insurance expiry date?
- How do I get the best car insurance?
Road Tax
- What is roadtax?
- How to renew roadtax online?
- Can roadtax be renewed without insurance?
- What happens if roadtax renewal is delayed?
- What is the validity period of roadtax?
- Is PUSPAKOM inspection required to renew roadtax?
- Can I renew roadtax on behalf of someone else?
- How do I know if my roadtax is active?
- What is the difference between physical and digital roadtax?
- Can outstanding summonses prevent roadtax renewal?
- Can I renew my roadtax if I have outstanding traffic summonses?
Payment & Transactions
- What payment methods are accepted for renewing insurance and roadtax?
- Can I pay in installments?
- Is it safe to make payments online?
- Are there additional charges when using credit cards?
- Can I use e-wallets to make payments?
- How do I know if my transaction was successful?
- Where can I view my payment transaction?
- What happens if my payment is rejected?
- What should I do if my transaction fails?
- Can I get a refund?
- Will I get a receipt upon payment?
- Will I receive an official receipt after payment?
- Can I change the payment method after submitting my order?
- What happens if I make a double payment?
- Can I use someone else's credit card for payment?
Insurance Claims
- How do I go about making a claim on damages?
- How is the car insurance claims process handled?
- What are the steps to file a vehicle insurance claim?
- What documents are needed for a claim?
- How long does the claim process take?
- Can I make a claim at a non-panel workshop?
- What should I do after a minor accident?
- Will making a claim affect my NCD (No Claim Discount)?
- Can I claim windscreen damage without losing my NCD?
- How do I claim for flood damage?
- How can I check the status of my claim?
VIP Services
- What is BJAK VIP service?
- What are the benefits of BJAK VIP compared to the standard service?
- Free Roadside Assistance
- 24/7 Support
- Vehicle Assistance
- Insurance Claims
- Exclusive VIP Benefits
- Unlimited Towing
- Extended Warranty
- Is BJAK VIP available throughout Malaysia?
- What is the additional cost for BJAK VIP?
- How do I activate BJAK VIP service?
- How long does delivery take with VIP service?
- Will I receive physical copies of my policy and roadtax?
- What should I do if I haven't received my documents after 3 days?
- Can I cancel the VIP service after payment is made?
Support & Contact
- Who can I contact for assistance?
