How has coronavirus affected Bjak?
All our services are operating as normal and you'll still have the best experience. We've made arrangements for our Customer Care Team to be able to serve you while adopting social distancing. Our goal is to ensure the safety and well-being of our employees, while maintaining high levels of service for our customers.
Can I still contact you by phone?
As the impact of coronavirus continues to be felt more widely, there’s extra pressure on our team and we’ve noticed pressure on the phone networks nationwide.
As we are committed to excellent customer service, we've designed a contact method (see above) for us to get to you the fastest and most efficient possible. We have a strict 24 hours turnaround for all your inquiries.
Will I experience any delay when using any of Bjak insurance or roadtax delivery services?
No delay at all. Since 11 June, we've managed to implement initiatives that will cause NO delay for any of our services. Enjoy next day delivery for shipments and instant cover note for insurance. Start your safe and seamless insurance and roadtax renewal experience with Bjak.
For your safety, All Customer Service and Self Collection Counters will be suspended until further notice. Our WhatsApp and Online Service (www.bjak.my) will be available 24 hours.
9am to 10pm
Monday to Sunday
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