Introduction
Ever got that annoying “not eligible for renewal” message when trying to renew your roadtax online? Yeah, we’ve all been there. The system looks like it’s broken, but actually, it’s just doing its job. Here are some of the usual reasons your roadtax can’t be renewed
1. Your insurance expired
Number one reason — expired insurance. JPJ’s system won’t even let you proceed if your policy isn’t active. Once it’s expired (even for a few days), you’ll need to renew the insurance first before trying again. No shortcut for this one.
2. Vehicle details don’t match up
Sometimes it’s something tiny — a wrong letter in your chassis number or a small typo in the owner’s name. Doesn’t matter how small, the system will reject it. Double-check your insurance info matches your grant exactly.
3. You’ve got unpaid summons
Got a few tickets you “forgot” to pay? That could be the reason. JPJ or PDRM summons can stop the renewal process. Settle them first, especially if any have warrants attached.
4. Ownership not updated
Bought a second-hand car recently? If JPJ hasn’t updated the ownership record yet, you can’t renew the roadtax under your name because the system still lists the old owner as the vehicle’s owner.
5. JPJ restriction or blacklist
If JPJ blacklists your car or flags it for issues like fake roadtax or other technical problems, the system will automatically block your renewal, and you’ll have to visit the nearest JPJ branch to clear it.
6. Puspakom inspection expired
For certain vehicles (especially commercial, e-hailing, or recond), your Puspakom inspection must be valid. If it’s expired, you can’t renew until it’s redone.
7. System or server hiccup
And sometimes… it’s just the system acting up. JPJ’s server can lag or take time to sync data from insurers. If you’re sure everything’s fine, wait a while and try again later usually it sorts itself out.
The quick fix
If you’d rather skip the guesswork why your roadtax can’t be renewed, just use BJAK. Their system automatically checks your insurance and roadtax details, so if anything’s off — like a data mismatch or expired policy — you’ll know right away. Plus, you can renew everything in one go without leaving your house.
Read More:
Last-Minute Renewal Club — The Funny Reality for Malaysians
