Introduction
Ever opened the MyJPJ app and saw the status “Roadtax Not Active”? You’re not alone — many Malaysian drivers face this issue, especially after renewing insurance or transferring vehicle ownership. While it may seem minor, it can be inconvenient if you need to show your e-roadtax during a roadblock. In this guide, we’ll explain the main causes behind an inactive roadtax in MyJPJ and walk you through the fixes step by step.
1. JPJ System Not Yet Updated
Sometimes after renewing your roadtax through platforms like BJAK, MyEG, or Pos Malaysia, the information hasn’t yet been updated in the JPJ database.
This syncing process usually takes 1 to 3 working days, depending on payment and processing times.
Solution:
Wait 24–48 hours and check the MyJPJ app again. If it’s still inactive after 3 days, contact JPJ or the renewal platform for assistance.
2. Insurance Policy Not Activated
Another common reason is that your insurance policy hasn’t gone active yet. MyJPJ only updates the roadtax once the insurer confirms your policy is valid.
Solution:
Check your email or WhatsApp for your digital policy link from BJAK or your insurance provider. Make sure your coverage start date has already begun — not a future date.
3. Vehicle Ownership Transfer in Progress
If you recently bought a second-hand car but the ownership transfer isn’t completed in JPJ’s records, the MyJPJ system still lists the previous owner.
This can cause your roadtax to appear inactive or disappear entirely.
Solution:
Ensure the ownership transfer at JPJ is fully completed before renewing the roadtax under your name.
4. Expired Roadtax
When your roadtax has expired for more than a week, MyJPJ automatically changes the status to “Inactive.”
Solution:
Renew your roadtax immediately. You can do it online through BJAK, which also verifies your insurance and automatically activates your e-roadtax once approved.
5. JPJ Restrictions or Unpaid Summonses
If your car has an active restriction or unpaid JPJ summons, the system won’t activate your e-roadtax until the issue is cleared.
Solution:
Check for summonses through the JPJ or MyEG portal, make the necessary payments, and wait 1–2 working days for the update to reflect.
6. MyJPJ App Technical Issue
Sometimes the problem isn’t with your data — it’s the app itself. A full cache, outdated version, or poor internet connection can cause display issues.
Solution:
Log out and sign back in, clear the app cache, and make sure you’re using the latest version from Google Play or the App Store.
Quick Reference Table: Causes & Fixes for Inactive Roadtax
| Main Cause | Recommended Solution |
| JPJ system not updated | Wait 1–3 working days and recheck MyJPJ |
| Insurance not active | Verify your digital policy from BJAK / insurer |
| Ownership transfer incomplete | Complete ownership update at JPJ |
| Roadtax expired | Renew roadtax immediately via BJAK |
| Active summons or restriction | Settle summons and wait for update |
| MyJPJ app error | Clear cache or update the app |
Conclusion
Roadtax being not active in MyJPJ is a common issue — often caused by a simple delay in system updates or inactive insurance.
To avoid this in the future, renew both your insurance and roadtax together via BJAK. The system automatically sends your insurance details to JPJ, so your e-roadtax activates right away once the policy goes live.
Read More:
Renew Roadtax Without Insurance, Is It Possible?
