Introduction
When a car breaks down or experiences a minor accident on the road, immediate assistance is crucial. Many drivers in Malaysia are still unsure about the difference between BJAK VIP Rescue and roadside assistance from their insurance providers. While both offer support in emergencies, there are clear differences in coverage, flexibility, and convenience. Understanding these distinctions can help you choose the best solution for safety and peace of mind while driving.
1. What is BJAK VIP Rescue?
BJAK VIP Rescue is an add-on available directly through the BJAK platform. Its features include:
- One-time assistance per VIP Rescue subscription – valid for a single towing session.
- No distance or location limits within BJAK’s coverage area.
- Direct dispatch to your location via BJAK’s dedicated hotline.
- Real-time tow truck tracking via WhatsApp.
- Not valid for misuse or repeated requests.
This means that with BJAK VIP Rescue, you get guaranteed assistance without distance limits and can monitor the tow truck in real time — a feature rarely offered by traditional roadside assistance.
2. What is Roadside Assistance from Insurers?
Many insurance companies include roadside assistance as part of an add-on or comprehensive plan. Typical features include:
- Towing distance limits (e.g., 50–100 km from the breakdown location).
- Limited types of assistance, such as towing, dead battery, or flat tire.
- Communication via insurer call centers, without real-time tracking.
- Subject to policy terms, sometimes requiring payment if limits are exceeded.
While useful, this assistance is generally less flexible than BJAK VIP Rescue, especially for drivers in remote areas or those who want real-time tracking.
3. Key Differences Between the Two
| Feature | BJAK VIP Rescue | Insurer Roadside Assistance |
| Number of Assistance | 1 per subscription | Depends on policy, may be recurring |
| Distance / Coverage | No limit | Policy-defined |
| Real-Time Tracking | Yes, via WhatsApp | Usually not |
| Type of Assistance | Full towing + minor roadside support | Limited per policy |
| Terms & Restrictions | Not valid for misuse | Depends on policy |
4. When You Should Choose BJAK VIP Rescue
- Often drive in rural or remote areas.
- Want real-time tow truck tracking.
- You need guaranteed coverage without distance or location limits.
- Want a simple, fast, and reliable solution without insurance policy complications.
Conclusion
Both BJAK VIP Rescue and insurer-provided roadside assistance help drivers during emergencies. However, BJAK VIP Rescue stands out with unlimited coverage, real-time tracking, and flexibility rarely offered by insurance. Understanding these differences allows drivers to make an informed choice, ensuring fast, safe, and hassle-free assistance on the road.
Read More:
Check the Status & Authenticity of Your Insurance Policy
