Introduction
Why EV repairs are slow and claims often delayed is a common question among electric vehicle owners in Malaysia. While EVs are becoming increasingly popular, the repair and claims process is still far more complex than conventional petrol or diesel cars. Factors such as limited workshop panels, slow spare parts delivery, and unique EV technology contribute to longer repair times. This article dives into these reasons so you can better plan your coverage and minimize downtime.
1. EV Technology Challenges That Slow Repairs
Electric vehicles rely on battery packs and electric motors, which differ greatly from traditional engines. When damage occurs:
- Standard workshops may not have the tools or expertise to repair sensors, inverters, or the Battery Management System (BMS).
- Diagnostics and repair require specialized knowledge; an inexperienced workshop may take weeks instead of days to complete repairs.
Additionally, many EV components like motor units and battery modules are imported, which can add significant delays to the claim process.
2. Limited Panel Workshops & EV Specialists
Many EV owners get frustrated because insurer-approved workshops are limited for EVs. While regular repairs are simple in most workshops, EVs require trained specialists. Insurers can only send vehicles to workshops equipped to handle EVs, which extends repair times.
- Appointment availability can be slow due to a shortage of EV-trained technicians.
- Even minor damages may require lengthy diagnostics before repairs can start.
3. Tips to Avoid Claim Delays
To speed up your EV claim process:
- Choose EV-specialized panel workshops: Opt for insurers or add-ons with a dedicated EV network.
- Pre-approval claims: Submit complete documentation early to avoid unnecessary back-and-forth.
- Consider EV-specific add-ons: Some insurers offer EV Protect, covering battery and specialized electrical systems.
- Routine maintenance: Regular servicing prevents major damage and reduces lengthy repairs.
Following these steps helps reduce delays and ensures your EV is back on the road faster.
Conclusion
In conclusion, why EV repairs are slow is not due to insurers deliberately delaying claims but stems from technical challenges and a lack of specialized workshops. By choosing the right workshop, opting for EV-specific add-ons, and managing claims efficiently, the process can be faster and smoother. Proactive EV owners will face less stress and get their vehicles back on the road quickly.
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