It is a nightmare for any driver if their car breaks down or worse, runs into an accident on the road. Car towing is not cheap and can in fact eat up hundreds of Ringgit. A private car towing service can easily cost you between RM250 to RM500 depending on the distance and time. Moreover, if you use towing service after midnight, you will have to pay extra for after-midnight services.
Fortunately, insurance and takaful companies provide free car towing mostly for comprehensive insurance policyholders. As you may need towing assistance, we share in this article information about car towing offered by insurance and takaful companies in Malaysia.
Free car towing by insurance and takaful companies
Usually, you can enjoy free 24/7 towing service if you purchase comprehensive insurance. Most insurers offer free towing up to a certain distance or cost. That said, you will have to bear the cost that exceeds the limit.
Example: Takaful Ikhlas provides free towing service up to 100km. If your trip to the panel workshop exceeds 100km, you will have to pay for every extra km.
For your ease of reference, we have put together the distance or cost limit for free car towing by a few insurance and takaful companies in Malaysia.
Allianz
Allianz offers complimentary 24-hour breakdown towing up to 150km (round-trip).
The additional cost of towing is approximately RM1.50 per km.
Toll-free number: 1 800 22 5542
Pacific & Orient
Pacific & Orient offers free towing up to RM350 for cars.
For every additional km, you will be charged RM1.30 per km payable directly to the service provider.
Toll-free number: 1 800 88 2121
RHB
RHB provides free towing up to RM300 per breakdown.
You shall pay for towing costs that exceed the RM300 limit.
Toll-free number: 1 300 880 881
Takaful Malaysia
Takaful Malaysia provides free towing service up to 50km (one-way trip).
For every additional km, you shall bear the additional cost of RM2.00 per km.
Toll-free number: 1 800 888 788.
Etiqa Takaful
Etiqa Takaful offers free towing up to 200km.
Subsequent km is charged at RM1.50 per km.
Toll-free number: 1 800 88 6491
Zurich Takaful
Zurich Takaful pays up to a maximum of RM200 for towing costs.
Toll-free number: 1 300 88 6222
Liberty Insurance
Liberty Insurance offers free towing up to 150km.
Toll-free number: 1 800 88 5005
Lonpac
Lonpac offers free towing up to RM200.
Toll-free number: 1 300 88 1138
Takaful Ikhlas
Takaful Ikhlas covers up to 100km for free 24-hour towing service.
An additional charge of RM2.00 per km will be imposed for every additional km.
Toll-free number: 1 800 88 1186
MSIG
MSIG offers up to RM200 for free towing service.
Toll-free number: 1 300 880 833
MPI Generali
MPI Generali will pay up to RM300 for towing services.
Toll-free number: 1 800 22 2262
Tokio Marine
Tokio Marine offers free towing up to RM200.
Toll-free number: 1 800 88 1301
Chubb
Chubb offers free towing up to RM200 for basic private car comprehensive insurance.
Toll-free number: 1 300 88 0128
Procedure to request towing service
In the event that your car breaks down or runs into an accident, please follow the following procedure to request towing service.
1. Move to a safer area
Firstly, remain calm and move your car to the safer side of the road for your safety and other road users.
2. Call your insurance hotline
Call your insurance hotline or toll-free number immediately. You can find your insurance hotline number as shared above or online through your insurance website. You do not have to worry as your insurer offers towing service 24/7.
3. Provide details of the information
Provide complete details of yourself including your full name, identity card, phone number, car plate number and incident scene.
Stay inside your car for your safety and wait until the towing service arrives. Please do not accept any towing service unauthorised by your insurance.
Differences between car towing service by insurance panel and non-panel
Refer to our visual below for the differences between car towing services offered by insurance panel and non-panel.
Frequently asked questions about car towing service
Not every car owner is aware that free towing service is offered by their insurer. Those who are unaware of this benefit may end up paying for towing services by private providers out of their own pocket.
For your awareness, we answer some of the most frequently asked questions about car towing by insurance or takaful providers.
How much do you have to pay for car towing service?
You do not have to pay for towing by your insurer as the service is free of charge.
However, you will have to bear the additional cost if the distance or cost exceeds the stipulated limit.
How much does it cost to pay for car towing by private providers?
Based on the distance and other associated costs such as toll, towing cost varies across towing providers.
You may also be charged more if your car is towed after midnight.
Can you get reimbursement from your insurance company for car towing service?
Yes, you can. To claim for reimbursement, you will have to submit your towing receipt to your insurer.
Your insurer will process your claim and reimburse you accordingly. Keep in mind that you may not get the full amount of your claim.
Do you have to lodge a police report to get car towing?
You do not have to lodge a police report just to get the towing service. However, a police report is needed for an accident claim.
How many times can you use the towing service from your insurance company?
You can enjoy free towing service by your insurer up to a certain distance or cost. Please refer to your insurance policy wording for the distance or cost covered by your insurer.
You can also purchase unlimited towing additional coverage to enjoy unlimited towing services.
Enjoy free car towing with comprehensive insurance
Car breakdowns or accidents can happen at any time. But you can put your worry to rest as your insurer will attend to you anytime you need. What is most important is that you keep calm and follow the simple procedure to request car towing.
As free towing is mostly exclusive to comprehensive insurance policyholders, you are highly encouraged to get comprehensive coverage for your car. If you are unsure about which insurance or takaful to purchase, you can simply use Bjak to compare up to 15 insurance and takaful providers for free.
Visit Bjak and get your free car insurance quotes today.
Bjak is one of Malaysia’s biggest insurance comparison websites, offering policies from over 10 brands. Get your free insurance quote from Bjak today!
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