Horrendous floods that hit at least seven states in Peninsular Malaysia in mid-December last year claimed lives and damaged properties. Besides damaging houses, furniture and appliances, the floods severely affected many vehicles. Due to the unusually severe floods, the General Insurance Association of Malaysia (PIAM) estimated the total flood-related insurance claims at around RM2 billion to RM3 billion.
As part of PIAM’s Corporate Social Responsibility (CSR) initiative, the association has set up PIAM Flood Relief Fund with a contribution of RM2.43 million.
Subsidies for mechanical clean-ups for flood-affected vehicles
PIAM offers subsidies to eligible policyholders whose vehicles were affected by the recent floods, requiring a mechanical clean-up at a competent workshop. According to PIAM’s statement on January 7, 2022, the subsidies are only for mechanical clean-ups, not repairs.
The subsidies are only applicable for mechanical clean-ups such as engine components clean-ups. Subsidies are not provided for normal car body clean-ups.
Subsidies amount subject to vehicle type
The one-off payment subsidy for each vehicle is as follows:
- Motorcycle (up to RM100);
- Private vehicle (up to RM500); and
- Commercial vehicle (up to RM500)
Note that the subsidy is based on an actual clean-up cost and is subject to the prescribed limit for each vehicle type.
For instance, if the mechanical clean-up cost of your private vehicle is RM300 (including the SST), the subsidy given will be only RM300. However, if the mechanical clean-up cost is RM700, the subsidy will be only RM500.
Who is eligible to apply for PIAM Flood Relief Fund?
This subsidy is available for every vehicle that fulfils the following criteria:
- Vehicle type:
- Motorcycle;
- Private vehicle; and
- Commercial vehicle
- Motor policy type:
- Comprehensive policy with Special Perils Cover;
- Comprehensive policy without Special Perils Cover;
- Third Party, Fire and Theft policy; and
- Third Party policy
- Motor policy status:
- Valid motor insurance at the time of the flood; or
- Expired motor insurance at the time of the flood but the vehicle was last insured on or after June 1, 2021
How to claim from PIAM Flood Relief Fund?
You can submit your claim online via the portal MyCSR-Flood.my beginning January 15, 2022.
In order to apply for the fund, you need to provide essential information as follows:
(a) Policyholder’s name;
(b) Contact number;
(c) Email address (if available);
(d) NRIC number/passport number/business registration number;
(e) Vehicle number;
(f) Banking details for claim payout purpose;
(g) Vehicle type;
(h) Date of loss/damage;
(i) Claim amount (capped to the subsidy amount allocated for each vehicle type);
(j) Pre- and post-clean-up photographs that clearly identify the vehicle; and
(k) Receipt/Cash bill issued by the workshop
For policyholders’ convenience, a claim form is not required for this purpose.
You can check your claim status within 14 working days after submitting your claim by contacting your insurance company. Your insurance company will also notify you of your claim status.
Additionally, your claim payout will be credited directly to your bank account if your application is successful. If you have provided your email address, you will also get an email notification upon payment completion.
Please note that your insurance company’s decision of the successful processing of your claim is final, and no appeal will be entertained.
Can you claim for more than one vehicle?
Yes. You can claim for more than one vehicle registered under your name as per the Road Transport Department (JPJ) record, provided that each vehicle fulfils the fund’s eligibility criteria.
Do you need to send your vehicle to a PIAM Approved Repairers Scheme (PARS) or insurer’s panel workshop for the mechanical clean-up?
No.
Will this subsidy affect your NCD?
No. The subsidy will not affect your No Claim Discount (NCD) because this subsidy is not a claim under your purchased motor policy.
What can you do if you cannot recall your vehicle insurance company?
Please contact your insurance agent or Accident Assist Call Centre (AACC) at 15500 to obtain information about your insurer.
In order to ease you, check your insurer online through MyCarInfo for free. You can also check your vehicle insurance expiry date through MyCarInfo, also for free.
Apply for PIAM Flood Relief Fund starting January 15, 2022
If you are eligible for the subsidy by PIAM, immediately prepare the documents required to ease your application process.
As PIAM Flood Relief Fund will be closed once the pledged amount of RM2.43 million has been fully utilised, take immediate action so you will not miss the assistance offered.
Additionally, flood victims can also obtain Keluarga Malaysia Automotive Discount Vouchers for vehicle repairs.
The announcement on the vouchers worth up to RM1,000 was made by the Finance Minister, Tengku Datuk Seri Zafrul Tengku Abd Aziz. Eligible Malaysian vehicle owners can redeem the vouchers at participating service centres or authorised distributors of the automotive companies.
We hope that the assistance offered by PIAM and the government can help reduce the burden of flood victims.
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