It is only natural that every car owner wants their car to be in good hands. As much as possible, they will try their best to get their car fixed at a reliable workshop. This is why your insurance company has selected workshops that have satisfied the requirements and standards to be their panel workshops. To ease you, we are going to share lists of insurance panel workshops in Malaysia.
What is a panel workshop?
A panel workshop is a workshop authorized by your insurance to repair your car that is insured by the insurance. For instance, you have bought comprehensive insurance from Allianz. Say that your car meets with an accident caused by you or your driver, you must send your car to a panel workshop of Allianz.
For your information, all panel workshops must be approved by the General Insurance Association of Malaysia, commonly known as Persatuan Insuran Am Malaysia (PIAM). PIAM approves panel workshops through its scheme called PIAM Approved Repairers Scheme (PARS). As of October 2021, PIAM has approved 675 PARS repairers that are operating nationwide. On its website, PIAM provides lists of panel workshops in each state in Malaysia. In this article, we take a step further as we share lists of panel workshops according to insurance companies.
Why do you have to send your car to a panel workshop?
These four reasons shall explain why you should send your car to a panel workshop:
To make an insurance claim
If your car runs into an accident because of your own mistake or negligence, you must send your car to a panel workshop to make an insurance claim, or more precisely an Own Damage (OD) claim. Your comprehensive insurance will then cover the repair cost or compensate you, subject to your insurance policy.
What happens if you don’t send your car to a panel workshop? Well, most likely, you would not be able to make an insurance claim or get any compensation. So remember, please check with your insurer first, and don’t simply send your car to just any workshop for repair.
To enjoy great service
As mentioned, every panel workshop must be first approved by PIAM through PIAM Approved Repairers Scheme (PARS). As said by PIAM, the main objective of PARS is “to enhance the standard of service, quality and professionalism of workshops involved in the repair of accident vehicles.”
For your information, not every workshop is qualified to be a panel workshop. In order to become and remain a panel workshop, participating workshops must fulfil the criteria set by PIAM and pass PIAM’s assessment annually.
So if your car is repaired at a panel workshop, you will feel more confident and have peace of mind knowing the workshop is PIAM-approved. But if you are not happy with the workmanship, fret not, as you have a warranty as our next point shall clarify.
To enjoy a repair warranty for 6 months
This is one of the most important reasons why you should send your car to a panel workshop. You can enjoy the benefit of a repair warranty of 6 months against defects on new parts or workmanship carried by the panel workshop.
So if your car acts up after the repair, return to the panel workshop and get them to fix it. Since it’s a warranty, you do not have to pay anything for any repair work or part replacement during the warranty period. It is your right that is protected by PIAM and certainly, your insurance.
Procedure to send your car to a panel workshop
What to do if your car runs into an accident, and you need assistance to tow your car to your insurance panel workshop?
The procedure to send your car to a panel workshop is simple. To get towing assistance, simply call your insurance hotline. As a guide, refer to our visual below.
Lists of insurance panel workshops in Malaysia
Accidents can happen without any warning. To help you prepare for any unforeseen events, we are going to share lists of insurance panel workshops in Malaysia. For your benefit, keep or bookmark this article in case you need it.
Pacific & Orient
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We hope our sharing can help you easily find a panel workshop near you should you meet with an accident (god forbid!) Please ensure you send your car to a panel workshop. Also, don’t forget to check your car insurance expiry date. Clearly, you won’t be able to make an insurance claim if your insurance has expired.
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