VIP Road Assist Malaysia: What’s Included?

Car trouble can happen at any time. A flat tyre, dead battery or breakdown can leave you stranded, especially when you are far from home.

VIP Road Assist Malaysia is a roadside assistance benefit available with eligible BJAK insurance quotations. It is designed to provide assistance when you face common problems while driving.

The exact benefits and terms depend on the package and insurance quotation selected.

What Is VIP Road Assist Malaysia?

VIP Road Assist provides roadside assistance for eligible customers when their vehicle experiences certain problems.

Depending on the package, assistance may include services such as:

• Flat tyre assistance
• Battery jump-start
• Fuel assistance
• Help following a breakdown
• Accident-related assistance
• Vehicle lockout assistance, where applicable

Before purchasing, check the quotation and policy terms to see exactly what is included.

You can find more information about VIP Road Assist Malaysia on BJAK.

What Does VIP Road Assist Include?

The available assistance can vary depending on the package.

Roadside Assistance	Availability
Flat tyre assistance	Subject to package terms
Battery jump-start	Subject to package terms
Fuel assistance	Subject to package terms
Vehicle unlock service	Subject to package terms
Accident assistance	Subject to package terms
Emergency assistance	Subject to package terms
Towing	Check the selected package

Important: Do not assume that every roadside assistance benefit includes unlimited towing. Check the towing limit, distance and applicable conditions in your selected package.

Why Is Roadside Assistance Useful?

1. Help When Your Car Breaks Down

A breakdown can be stressful, especially if you are stuck on a busy road or unfamiliar area.

Having roadside assistance can give you an option to request help instead of looking for a service provider yourself.

2. Useful for Common Roadside Problems

Some problems are relatively simple but can still leave you stranded.

For example, you may need help with a flat tyre or a dead battery. Roadside assistance can help with these situations when the service is included in your package.

3. Useful During Long Drives

If you regularly drive long distances, roadside assistance can provide an additional layer of support.

This can be particularly useful when travelling between cities or driving at night.

4. Can Be More Convenient After an Accident

If your vehicle is involved in an accident, getting assistance can make the situation easier to manage.

However, roadside assistance and an insurance claim are not necessarily the same thing. You should still follow your insurer’s requirements when making a claim.

Does VIP Road Assist Include Towing?

This is an important point to check before choosing a roadside assistance package.

Towing benefits and limits depend on the package selected. Some packages may provide towing assistance, while other benefits may have specific distance or service limits.

If towing is important to you, check the quotation carefully for:

• Towing distance
• Number of towing services available
• Accident or breakdown conditions
• Any applicable service limits
• Whether additional roadside assistance is available

Do not assume that roadside assistance automatically means unlimited towing.

What Is the Difference Between Roadside Assistance and VIP Rescue?

Both services are related to getting help when your vehicle has a problem, but the benefits can be different.

VIP Road Assist focuses on roadside assistance for eligible situations.

VIP Rescue may provide additional roadside or towing benefits depending on the package selected.

If you regularly travel long distances, compare the available benefits before deciding which option is more suitable for you.

Can You Add Roadside Assistance When Buying Car Insurance?

The availability of roadside assistance depends on the insurance quotation and package.

When comparing car insurance, don’t look only at the premium. Check the benefits and add-ons included in each quotation.

You can also learn more about old car insurance in Malaysia if you are renewing insurance for an older vehicle.

What Should You Do If Your Roadtax Has Expired?

Roadside assistance does not replace your responsibility to keep your vehicle’s insurance and roadtax valid.

If your roadtax has expired, you should renew it as soon as possible and avoid driving the vehicle until you have confirmed that you are legally allowed to do so.

Read What Happens If You Miss Renewing Your Roadtax? to understand what you should do.

You can also learn how to use the MyJPJ app for roadtax, driving licence and summons.

Is VIP Road Assist Worth It?

Roadside assistance can be useful if you want additional support when your car breaks down or you face certain problems on the road.

It may be especially useful if you:

• Drive frequently
• Travel long distances
• Often drive alone
• Use your car for work
• Want additional roadside support

However, always check the actual benefits, exclusions and limits before purchasing.

Conclusion

VIP Road Assist Malaysia can provide useful roadside assistance when you face certain vehicle problems.

However, the benefits are not necessarily the same for every insurance quotation. Check the package details to understand what is included, especially for towing, distance limits and other roadside services.

If you are renewing your car insurance, compare the available coverage and benefits before choosing a policy.