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Frequently Asked Questions

How do I renew my motor and car insurance and roadtax with BJAK?

Easy! You can do it on bjak.my main page and we will assist you. You only need to tell us: Motor or Car plate number, IC number and postcode. We will then send you an email with the insurance quotation for motor and car insurance and roadtax. You may choose an insurance or takaful company that you prefer and proceed to pay.

Which insurers can I get a motor and car insurance quote from?

• Syarikat Takaful Malaysia Berhad
• Pacific & Orient Insurance Co. Bhd.
• Allianz Malaysia Berhad
• Liberty Insurance Malaysia Berhad
• Zurich General Takaful Malaysia
• RHB Insurance Berhad
• Tokio Marine Insurance Group
• Great Eastern General Insurance
• Lonpac Insurance Bhd
• AIA General Berhad
• Liberty Insurance Malaysia Berhad (Kurnia Insurans)

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What should I do if I don't remember my motor insurance and road tax expiry date?

Bjak.my sends timely reminders about motor insurance and road tax expiry via email and WhatsApp, we will ensure you stay informed and can renew their policies and road tax promptly.

Who can use this service?

All car and motorcycle owners are eligible to use this service.

What are the benefits of renewing my roadtax at BJAK.my?

With BJAK, you can renew car insurance and roadtax online. This service is hassle-free, time-saving, cost-effective and accessible at any time. The service is also suitable for motorcycles.

What kind of vehicles can I renew with the online roadtax service?

We provide insurance and road tax renewal services for all cars and motorcycles. However, for private cars used for e-hailing purposes, only insurance renewal services are available; road tax renewal services are not provided.

How do I know if my transaction was successful?

Every successful transaction will be issued with an e-Services receipt. If there are any matters or doubts about this service, you may contact us.

What are the types of payment options available?

• VISA/Mastercard
• FPX (For example: Maybank2U, CIMB Clicks, RHB Now and others)
• Cash at 7-eleven
• Installment plan

Can I renew my roadtax if I have outstanding traffic summonses?

During the roadtax renewal process, Road Transport Department (JPJ) online service will check any outstanding summons and blacklist records at both JPJ and PDRM database systems. In order to proceed with this renewal, it is necessary for you to make payment for all your outstanding traffic offences recorded.

Where can I view my payment transaction?

Please check your email inbox for successful payment transactions.

What happens if my payment is rejected?

There are a few possibilities if your payment is rejected. Depending on the exact situation, the problem may occur as a result of the following:

• Credit card - Due to your credit card status which you will need to refer to your credit card bank centre to ensure that it is valid.
• Intermittent System Interruption - Sometimes the system is at fault due to disruption of network or the entire system. If this occurs, please try the payment process again.

Can I get a refund?

Refunds are typically processed within one working day. Customers can request refunds through customer service for prompt assistance.

Will I get a receipt upon payment?

Yes. Every successful transaction will be issued an e-Services receipt for reference. Please keep this receipt for future reference.

Who can I contact for assistance?

For assistance, you can reach out to our customer support team through various channels. We offer support via phone call at +60 3-9213 1717, WhatsApp at +60166999129, and email at support@bjak.my. Our dedicated team is available 24/7, including public holidays, to assist you with any queries or concerns you may have. Please don't hesitate to contact us for prompt assistance.

Is this service available all the time?

Yes, this Internet-based service is available 24 hours daily.

How do I go about making a claim on damages?

To submit a car insurance claim, you may follow the steps below

Step 1: Contact our 24-hour special hotline +60 3-9213 1717for professional assistance with your claim. Our team will guide you through the process and provide necessary support.

Alternatively, you may also contact your insurer hotline listed below.
• AIA GENERAL BERHAD – 1800-88-8733 or 03-7989 0352
• ALLIANZ – 1800-22-5542
• ETIQA TAKAFUL – 1300-88-1007• IKHLAS – 1800-88-1186
• LIBERTY – 1800-88-5005
• LONPAC - 03-2262 8666• GREAT EASTERN - 1300-1300 88
• MPI GENERALI - 03-2034 9888
• MSIG – 1300-880-833
• PACIFIC & ORIENT – 1800-88-2121
• RHB – 1300-880-881
• TAKAFUL MALAYSIA – 1800-888-788
• ZURICH TAKAFUL – 1300-88-6222
• CHUBB – 1800-88-0128
• TUNE – 1800-22-8863
• PACIFIC - 1800-88-4488
• TOKIO MARINE - 1800-88-0812
• KURNIA - 1800-88-3833
• BERJAYA SOMPO - 1800-88-9933

Step 2: Provide all relevant details and documentation pertaining to the incident,including but not limited to, the incident report, photos, and any other requestedinformation.

Step 3: Our team will assess the claim promptly and recommend top-tier panelworkshops for repair, if necessary.

Step 4: Upon approval of the claim, our dedicated claim support team will ensurefast processing and aim for a successful resolution.

At BJAK, we prioritize every customer's experience and strive to provide efficient and professional assistance throughout the claims process.

How do I get the best car insurance?

We provide you a list of car insurance quotations from more than 10 insurance companies in 5 minutes. You can compare the car insurance and find the best car insurance easily.

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