Frequently Asked Questions
How do I renew my motor and car insurance and roadtax with BJAK?
Easy! You can do it on bjak.my main page and we will assist you. You only need to tell us: Motor or Car plate number, IC number and postcode. We will then send you an email with the insurance quotation for motor and car insurance and roadtax. You may choose an insurance or takaful company that you prefer and proceed to pay.
How will you obtain details of my vehicle and insurance if insufficient information is provided during my transaction?
We will verify all information with Road Transport Department (JPJ). If the details are incomplete, we will contact you to get the missing details and complete the transaction.
Which insurers can I get a motor and car insurance quote from?
What should I do if I don’t remember my road expiry date?
Don’t worry, BJAK will check for you and remind you!
Who can use this service?
All private-use cars and motorcycles are eligible to use this service.
What are the benefits of renewing my roadtax at BJAK.my?
With BJAK, you can renew car insurance and roadtax online. This service is hassle-free, time-saving, cost-effective and accessible at any time. The service is also suitable for motorcycles.
Is it safe to renew my roadtax online?
Yes, it is safe and secure. The online roadtax renewal through BJAK.my has been audited, verified and approved by Jabatan Pengangkutan Jalan, Bank Negara Malaysia, Persatuan Insurans Am Malaysia (PIAM) and Malaysian Takaful Association (MTA).
What kind of vehicles can I renew with the online roadtax service?
We offer both insurance and roadtax renewal services for all cars and motorcycles registered under PRIVATE usage only. For cars used for e-hailing, insurance renewal service is available.
How do I know if my transaction was successful?
Every successful transaction will be issued with an e-Services receipt. If there are any matters or doubts about this service, you may contact us.
What are the types of payment options available?
Can I renew my roadtax if I have outstanding traffic summonses?
During the roadtax renewal process, Road Transport Department (JPJ) online service will check any outstanding summons and blacklist records at both JPJ and PDRM database systems. In order to proceed with this renewal, it is necessary for you to make payment for all your outstanding traffic offences recorded.
How will I receive my roadtax after I have completed my payment?
We will deliver to your doorstep with the following estimated time arrival:
Can I renew more than one roadtax application at a time?
Yes, you can renew more than one roadtax on behalf of others.
Where can I view my payment transaction?
Please check your email inbox for successful payment transactions.
What are the types of charges involved in online roadtax renewal?
The charges involved are roadtax and delivery charges.
What happens if my payment is rejected?
There are a few possibilities if your payment is rejected. Depending on the exact situation, the problem may occur as a result of the following:
Can I get a refund?
Please refer to the Terms and Conditions for our refund policy.
Will I get a receipt upon payment?
Yes. Every successful transaction will be issued an e-Services receipt for reference. Please keep this receipt for future reference.
Who can I contact for assistance?
You may contact us here. Our customer service is available everyday from 9am to 10pm, except during the nationwide holidays.
Is this service available all the time?
Yes, this Internet-based service is available 24 hours daily.
How do I go about making a claim on damages?
How do I get the best car insurance?
We provide you a list of car insurance quotations from more than 10 insurance companies in 5 minutes. You can compare the car insurance and find the best car insurance easily.
Insurance Technology Admin Fee
Payment charged by BJAK for the usage of the platform which includes the cost of maintaining the services to different insurers and maintenance of service level by BJAK.
Service Fee
Payment charged by payment channels (such as Atome, GrabPay, ShopeePay, etc.) for the usage of their platform to carry out the transaction.
