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Terms and Conditions

These Terms of Service ("Terms") govern your access to and use of the application, website, products, and services ("Services") provided by BJAK, so please read these Terms carefully, before using our Services.References to "you" in these Terms of Service means you, your duly authorized representatives and any entity you may represent in connection with your use of the Services. Any reference made in these Terms of Service to "BJAK" shall be deemed to have been made to BJAK Sdn Bhd (1339813-K), its subsidiaries, successors, assignees, and affiliates, as well as any company that controls BJAK, directly or indirectly, and any other subsidiary of that controlling company, as applicable.Not all of the products or services described on this Site are available in all areas of the Malaysia and you may not be eligible for them. We reserve the right to determine eligibility. By accessing or using our Services, you agree to be bound by these Terms and by our Privacy Policy. This Privacy Policy includes important information about use of information in determining your premium. If you do not agree to these Terms or the Privacy Policy, please do not access or otherwise use our Services or any information contained herein.We reserve the right, at our discretion, to modify these Terms from time to time, which modification will be effective upon the posting of the modification to our application ("App") or website (collectively, "the Site"), and will apply to causes of action arising after the effective date of the change. You should continue to check the Site for changes. Your continued use of our Site or otherwise the Services following the posting of changes to these Terms will mean that you accept those changes. By accessing or using our Services, you confirm that: - you can form a binding contract with us; and - you are over the age of 18, as the Services are not intended for children under 18. If it comes to our attention through reliable means that a registered user is a child under 18 years of age, we will cancel that user's account and/or access to the Services. If you are using the Services on behalf of a corporation (or any legal entity other than using it personally), you represent that you are authorized to enter into an agreement on behalf of that legal entity, and are nevertheless individually bound by these Terms even if we have a separate agreement with such corporation.You agree to pay all fees (if any) charged by Google Play or App Store in connection with the Services and the App. You agree to comply with, and your license to use the App is conditioned upon your compliance with, all applicable third-party terms of use and agreements (e.g., Google Play's or App Store's terms and policies) when using the Services and the App. You acknowledge that Google Play and/or App Store (and its subsidiaries) are third-party beneficiaries of the Terms and will have the right to enforce them.The headings and captions used in these Terms are inserted for convenience only and will not affect the meaning or interpretation of these Terms of Use. Do Not Rely on our Site for Your Financial Decisions. The contents on the Site and elsewhere is for convenience and information purposes only. Nothing therein should be construed as rendering tax, legal, financial, investment, insurance or accounting advice. The availability of any information the Site is not a recommendation or opinion for you to buy or sell any product or participate in any transaction.
At BJAK, we understand that situations may arise where you require a refund. Here's what you need to know:
Refund Process
All refund requests are carefully reviewed by our dedicated team on a case-by-case basis. Our team conducts thorough investigations to ensure fairness, and the duration of the refund process may vary depending on the nature of the request. Please note that refund eligibility is subject to the discretion of the insurer. For updates on the status of your refund, feel free to reach out to our customer service team.

For policies that are purchased but not enforced by insurers yet, full refund of payment will be extended once request is made through our customer service team. There will be zero processing fee charged for any refund processed for this scenario.
In the event of overpayment, any excess amount will be promptly refunded to you.
Cancellation and Refund Requests:
To initiate a cancellation and refund request, kindly provide us with a valid receipt and a formal refund request for validation purposes.
Additional Information:
Before proceeding with any refund request, please ensure that you have not been blacklisted or suspended by any regulatory authority. Failure to disclose such information may result in the rejection of your refund request.
Promotional Offers:
Periodically, we run marketing and promotional campaigns offering voucher codes, lucky draws, or other enticing offers on our site. Please note that these vouchers come with validity periods, redemption limitations, and additional terms and conditions. Unless explicitly stated otherwise, vouchers are exclusive to our site, non-transferable, non-exchangeable, and non-refundable. We reserve the right to modify the terms and conditions of promotions at any time.

At BJAK, we strive to provide transparent and efficient services to our valued customers. Should you have any further questions or concerns regarding our refund policy or any other matter, our customer service team is always here to assist you.
We provide our Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we don’t promise about our Services.

While BJAK does not warrant the Services or its reliability, availability or ability to meet your needs,

BJAK will take reasonable measures to ensure the accuracy and validity of information on the Site

BJAK does not warrant or represent that access to the whole or part(s) of this website, the materials, information and/or functions contained therein will be provided uninterrupted.BJAK does not warrant or represent that access to the whole or part(s) of this website, the materials, information and/or functions contained therein will be provided uninterrupted.
The information available on the Site is not and should not be construed as insurance advice by BJAK. While BJAK will take reasonable measures to ensure the accuracy and validity of information on the Site, BJAK is not liable for any inaccurate, missing or misconstrued information and makes no guarantee as to the quality and precision of such information or content. Any insurance purchasing conclusions and decisions such as coverage amounts, limits and deductibles are completely and solely the responsibility of the insured based on information from the insurance agent on the Site. BJAK may update the Site from time to time to reflect updated content or information. Any claim shall be between you and the insurance agent whom you purchase the policy from and coverage will be determined in accordance with the terms and conditions of the insurance policy and not the Site. Accordingly, you are encouraged to view/download a specimen of your actual policy documentation from the insurance agent prior to making any purchase decision.
We grant you a limited, non-transferable, non-exclusive, and revocable permission to access and use the Services, provided that:

1. You will not copy, distribute or modify any part of the Services without our prior written authorization;
2. You will not send unsolicited or unauthorized advertisements, spam, chain letters, etc.;
3. You will not transmit any software viruses, or other harmful computer code, files or programs;
4. You will not disrupt servers or networks connected to the Services; and
5. You will comply with these Terms and BJAK’s policies from time to time.

Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access, which shall remain with us and our respective licensors, as applicable.
All right, title, and interest in and to Services including worldwide intellectual property rights therein, are and will remain the exclusive property of BJAK and its applicable licensors. We reserve all rights not expressly granted in and to the Services.
In order to access the Service, you will have to create an account. You hereby represent and warrant that the information you provide to BJAK upon registration (including information provided through your linked Facebook account, as applicable, or other third party Linked Accounts, as defined below), and at all other times, are true, accurate, current, and complete. Your "Account Information" also includes any information provided during the insurance application or claims process. You also hereby represent and warrant that you will ensure that this information is kept accurate and up-to-date at all times.
BJAK values and protects the privacy of your information. Please review the BJAK Privacy Policy, as it contains important information relating to your use of the Site and Services.

Some portions of the Site are protected and require a user identification code ("User ID") and pin/password for access. Unauthorized access or use of such portions of the Site is prohibited. You agree that you will notify BJAK immediately if you believe that a third party has obtained your User ID or password, or if you believe that any unauthorized access or use may occur or has occurred, by contacting our support team. For your protection, if BJAK believes that any unauthorized access may occur or has occurred, BJAK may terminate or suspend such access whether with or without prior notice to you. You also agree that BJAK is permitted to act upon any instructions received using your User ID and password and to consider such instructions as authorized by you.
BJAK may, now or in the future, allow you to link your account on the Service to your account(s) on third party services, such as social networking sites ("Linked Accounts"). If you link your account on the Service to a Linked Account, you are authorizing BJAK to store and use your access credentials to access your Linked Account on your behalf to integrate your experience with the Service with content, information, and features available through such Linked Account. This may include importing the contacts, preferences, interests, or "likes" of the Linked Account, and/or pushing updates regarding your use of the Service out to your Linked Accounts. Linking, accessing or using a third party service through the Service in this manner may be subject to additional terms established by the applicable third party, and it is your sole responsibility to comply with such third party terms.
Your general insurance and takaful products are underwritten by your chosen insurance company or takaful operator. The underwriters and licensed insurance agencies available on the site are as follows:
  1. Insurer: Syarikat Takaful Malaysia Berhad
    Agency: Usaha BJ Sdn Bhd
  2. Insurer: Pacific & Orient Insurance Co. Bhd.
    Agency: Kerjaya Polisi Sdn Bhd
  3. Insurer: Zurich General Takaful Malaysia
    Agency: Usaha BJ Sdn Bhd
  4. Insurer: Liberty Insurance Malaysia Berhad
    Agency: Usaha BJ Sdn Bhd
  5. Insurer: Tokio Marine Insurance Group
    Agency: Fikiran BJ Sdn Bhd
  6. Insurer: Allianz Malaysia Berhad
    Agency: Harapan BJ Sdn Bhd
  7. Insurer: RHB Insurance Berhad
    Agency: Bulat Hati Sdn Bhd
  8. Insurer: Great Eastern General Insurance
    Agency: Kerjaya Polisi Sdn Bhd
  9. Insurer: Liberty Insurance Malaysia Berhad (Kurnia Insurans)
    Agency: Kereta Bbaloi Sdn Bhd

All quotes generated by on the Site from information by the insurance agencies are based upon the information you provide and are not a contract, binder, or agreement to extend insurance coverage. Any coverage descriptions available on the Site from information by the insurance agencies are general descriptions of available coverages and are not a statement of contract. To obtain coverage you must submit an application to the insurance agency via the Site. All applications are between the user and the insurance agency and are subject to underwriting approval. Coverages and availability may vary by state or province; and additional minimum coverage limits may be available in your state depending on the agency.

If you are applying for insurance from the insurance agency on the Site, you are reminded to take reasonable care not to make a misrepresentation in answering any and all questions in your application and to answer all questions fully and accurately. Failure to take reasonable care in answering the questions may result in avoidance of your contract of insurance or refusal or reduction of your claim(s) or change of terms or termination of your contract by the insurer. The above duty of disclosure continues until the time your contract of insurance is entered into, varied of renewed with the insurer. In addition to answering the questions in your application with the insurance agency, you are required to disclose any other matter that you know to be relevant to the insurer’s decision in accepting the risks and determining the rates, and terms to be applied. You also have a duty to inform the insurance agent immediately if at any time after your contract of insurance has been entered into, varied or renewed with the insurer, any of the information given to the insurance agent via the Site is inaccurate or has changed.
To submit a car insurance claim, you may follow the steps below

Step 1: Contact our 24-hour special hotline +60 3-9213 1717 for professional assistance with your claim. Our team will guide you through the process and provide necessary support.

Alternatively, you may also contact your insurer hotline listed below.
  • AIA GENERAL BERHAD – 1800-88-8733 or 03-7989 0352
  • ALLIANZ – 1800-22-5542
  • ETIQA TAKAFUL – 1300-88-1007
  • IKHLAS – 1800-88-1186
  • LIBERTY – 1800-88-5005
  • LONPAC - 03-2262 8666
  • GREAT EASTERN - 1300-1300 88
  • MPI GENERALI - 03-2034 9888
  • MSIG – 1300-880-833
  • PACIFIC & ORIENT – 1800-88-2121
  • RHB – 1300-880-881
  • TAKAFUL MALAYSIA – 1800-888-788
  • ZURICH TAKAFUL – 1300-88-6222
  • CHUBB – 1800-88-0128
  • TUNE – 1800-22-8863
  • PACIFIC - 1800-88-4488
  • TOKIO MARINE - 1800-88-0812
  • KURNIA - 1800-88-3833
  • BERJAYA SOMPO - 1800-88-9933

Step 2: Provide all relevant details and documentation pertaining to the incident, including but not limited to, the incident report, photos, and any other requested information.

Step 3: Our team will assess the claim promptly and recommend top-tier panel workshops for repair, if necessary.

Step 4: Upon approval of the claim, our dedicated claim support team will ensure fast processing and aim for a successful resolution.

At BJAK, we prioritize every customer's experience and strive to provide efficient and professional assistance throughout the claims process.
The Service may request that you submit content such as text, photos, audiovisual content, and other media content ("User Content"). By providing User Content to BJAK, you are granting BJAK a license to use the User Content in order to make it available through the Service.
By uploading the User Content, you are granting BJAK a license to display, perform and distribute your User Content and to modify (for technical purposes), and reproduce such User Content to enable BJAK to operate the Service. You agree that these rights and licenses are royalty free, worldwide, and irrevocable, and include a right for BJAK to make such User Content available to, and license others to use such User Content, for the purpose of providing such Services, and to otherwise permit access to or disclose your User Content to third parties if BJAK determines such access or disclosure is required or expedient to comply with its obligations.
When you submit any ideas, suggestions, documents and/or proposals relating to the Service (or other products or services) to BJAK through the "Contact Us," User Forum or Support interfaces or through any other channel or mechanism ("Contributions"), you acknowledge and agree that:
  1. the Contributions do not contain confidential or proprietary information;
  2. BJAK is not under any obligation of confidentiality, express or implied, with respect to the Contributions;
  3. BJAK shall be entitled to use or disclose (or choose not to use or disclose) such Contributions for any purpose, in any way;
  4. BJAK may have something similar to the Contributions already under consideration or in development;
  5. the Contributions automatically become the property of BJAK; and
  6. you are not entitled to any accounting, compensation or reimbursement of any kind from BJAK under any circumstances.
Do not misuse our Services. You agree not to use the Service or any aspect or feature thereof for any unlawful purpose or in any way that might harm, damage, or disparage any other party. Without limiting the proceeding sentence, you agree that you will:
  1. review and comply with these Terms and the Privacy Policy;
  2. comply with all applicable laws, including, without limitation, privacy laws, intellectual property laws, export control laws, tax laws, and regulatory requirements;
  3. provide accurate information to us and update it as necessary; and
  4. act honestly and in good faith.
By using the Services you agree NOT to:
  1. create an account for anyone other than a natural person (unless you are a company, organization, legal entity or a brand and represent that company, organization, legal entity or brand).
  2. defame, stalk, bully, abuse, threaten, harass, abuse, intimidate, harm another person or engage in any other predatory behavior, including sending unwelcomed communications to others or engage in any other predatory behavior, or incite others to commit violent acts.
  3. use or attempt to use another's account or create a false identity;
  4. duplicate, license, sublicense, publish, broadcast, transmit, distribute, perform, display, sell, rebrand, or otherwise transfer information found in the Services, except as permitted in these Terms, or as expressly authorized by us;
  5. reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for any underlying intellectual property used to provide the Services, or any part thereof;
  6. utilize or copy information, content or any data you view on or obtain from the Services to provide any service that is competitive, in our sole discretion, with the Services;
  7. adapt, modify or create derivative works based on the Services or technology underlying the Services, in whole or part;
  8. rent, lease, loan, trade, sell/re-sell any information in the Services, in whole or part;
  9. use the communication systems provided by the Services for any commercial solicitation purposes;
  10. sell, sponsor, or otherwise monetize any service or functionality in the Services, without our express written consent;
  11. remove any copyright, trademark or other proprietary rights notices contained in or on the Services (whether ours or our licensors');
  12. remove, cover or otherwise obscure any form of advertisement included on the Services;
  13. collect, harvest, use, copy, or transfer any information, including, but not limited to, personally identifiable information obtained from the Services (excluding your User Content, and except if the owner of such information has expressly permitted the same);
  14. share other users' or third party's information or their User Content without their express consent;
  15. infringe or use our brand, logos or trademarks in any business name, email, or URL except as expressly permitted by us;
  16. use or launch any manual or automated system or software, devices, scripts robots, other means or processes to access, "scrape," "crawl", "cache", "spider" or any web page or other service contained in our Services, or to access the Services in a manner that sends more request messages to our servers in a given period of time than a human can reasonably produce in the same period by using a conventional on-line web browser;
  17. use bots or other automated methods to access the Services, add or download contacts, send or redirect messages, or perform other similar activities through the Services;
  18. access, via automated or manual means or processes, the Services for purposes of monitoring its availability, performance or functionality for any competitive purpose;
  19. engage in "framing," "mirroring," or otherwise simulating the appearance or function of the website;
  20. attempt to or actually access the Services by any means other than through the interfaces provided by us. This prohibition includes accessing or attempting to access the Services using any third-party service, including software-as-a-service platforms that aggregate access to multiple services;
  21. engage in any action that directly or indirectly interferes with the proper working of or places an unreasonable load on the Services' infrastructure, including, but not limited to, sending unsolicited communications to other users or our personnel, attempting to gain unauthorized access to the Services, or transmitting or activating computer viruses, Trojan horses, worms, time bombs or any other harmful or deleterious software programs through or on the Services; and/or
  22. interfere or disrupt or game the Services, including, but not limited to any servers or networks connected to the Services, or the underlying software.
In connection with your use of the Services, we may send you service announcements, administrative messages, and other information. You may opt out of some of those communications.
The Services may contain links to third party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by us. We are not affiliated with those websites, do not endorse them, have no control over those websites, and assume no responsibility and/or liability for the content, privacy policies, or practices of any third party websites. In addition, we will not and cannot censor or edit the content of any third-party site.

If you access any third party's website, service, or content from our Services or the Site, you do so at your own risk. By using the Services, you expressly release us (and our owners, employees, agents, affiliates, and/or licensors) from any and all liability arising from your use of any third-party website, information, materials, products, or services. Accordingly, we encourage you to be aware when you have left the Services and to read the terms and conditions and privacy policy of each other website that you visit.
We reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to:
  1. satisfy any applicable law, regulation, legal process, subpoena or governmental request;
  2. enforce these Terms, including investigation of potential violations of it;
  3. detect, prevent, or otherwise address fraud, security or technical issues;
  4. cooperate with law enforcement authorities;
  5. respond to user support requests; and
  6. protect our, our users' or the public's rights, property or safety.
To the fullest extent permitted by law, the Service is provided "As Is." You acknowledge and agree that:

Your use of the service and any products or services purchased and used are solely at your own risk. The service is provided and products are sold on an "as is" and "as available" basis. To the maximum extent permitted by law, BJAK expressly disclaims all warranties and conditions, whether express or implied, including, but not limited to, the implied warranties and conditions of merchantability, fitness for a particular purpose, and non-infringement. BJAK does not guarantee that the service will meet all of your requirements or that the service will be uninterrupted, timely, secure, or error-free. Any material downloaded or obtained through the service is done at your own discretion and risk, and you are solely responsible for any damage to your computer system or data loss that results from such download or use. No information, whether oral or written, obtained by you from BJAK shall create any warranty not expressly stated in these Terms. You agree that BJAK and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data or other intangible losses (even if BJAK has been advised of the possibility of such damages), resulting from the use or the inability to use the service or any other matter relating to the service.
BJAK reserves the right, in its sole and absolute discretion, to transfer, assign, sublicense or pledge in any manner whatsoever, any of its rights and obligations under these Terms to a subsidiary, affiliate, successor thereof or to any third party whatsoever, without your prior notice, provided that BJAK shall provide you reasonable notice thereafter, if it is has not already done so. You shall not transfer, assign, delegate, sublicense nor pledge in any manner whatsoever, any of your rights or obligations under these Terms without BJAK’s prior written consent.
You agree to defend, indemnify and hold harmless BJAK, our affiliates, and our and their respective owners, officers, directors, employees, agents, and/or licensors, from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses (including but not limited to attorney's fees) arising from:
  1. your use of the Services;
  2. your violation of these Terms;
  3. your violation of any third party right, including without limitation any copyright, property, publicity or privacy right; including all actions taken under your account.
These Terms, the Services and your use of the Site are governed in all respects by the laws of Malaysia. You submit to the jurisdiction of the Malaysian courts.
We reserve the right to discontinue or modify any aspect of the Services at any time. These Terms, together with the Privacy Policy, BJAK’s policies and any other legal notices published by us on the Services, shall constitute the entire agreement between us concerning the Services. If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any term by BJAK shall be deemed a further or continuing waiver of such term or any other term, and BJAK's failure or delay to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
By using the Site, you agree to have all records, including the insurance policy by the insurance agent, provided to you in electronic form. This consent, unless withdrawn, applies to all transactions on the Site. However, you have the right to receive records, including the insurance policy, in paper form if you wish by withdrawing this consent. If you withdraw the consent to provide you with records in electronic form, you will then be provided with records in paper form. To withdraw your consent, you must email us at help@BJAK.my with the following subject line "WITHDRAW ELECTRONIC CONSENT." The body of the email must include your name, policy number, effective and expiration dates of the policy, the effective date of your withdrawal and whether you want (a) any specific record to be in paper form and (b) your insurance policy to be sent to you in paper form. BJAK reserves the right to charge a delivery and printing fee for paper transmission of the insurance policy, any invoice and any policy endorsement or record requested by you. You may also chose to print the records in electronic form from your end.
Unless otherwise indicated, the copyright in this website and its contents, including but not limited to the text, images, graphics, sound files, animation files, video files, and their arrangement, are the property of BJAK, and are protected by applicable Malaysian and international copyright laws. No part or parts of this website may be modified, copied, distributed, retransmitted, broadcast, displayed, performed, reproduced, published, licensed, transferred, sold or commercially dealt with in any manner without the express prior written consent of BJAK. You shall not, without BJAK’s prior written consent, insert a link to this website on any other website, frame or "mirror" any material contained on this website on any server. Any such unauthorised reproduction, retransmission or other copying or modification of any of the contents of BJAK’s website may be in breach of law, in addition to being a breach of these Terms. BJAK disclaims all liability which may arise from any unauthorised reproduction or use of the contents of our website.
All trademarks, service marks, and logos displayed in this website are either the property of BJAK or BJAK has obtained the rights to use them. Unless the prior written consent of BJAK has been obtained, no license or right is granted to any party accessing the Site to use, download, reproduce, copy or modify such trademarks, services marks or logos. Similarly, unless the prior written consent of BJAK or the relevant proprietor has been obtained, no such trademark, service mark or logo may be used as a link or to mark any link to BJAK’s Site or any other site.
BJAK shall not be responsible or liable for any claim, loss of profits, revenues, or data or any financial losses or any direct or indirect, special, consequential, exemplary, or punitive damages caused by any third party/relevant authority(ies) including but not limited to the following instances:-
  1. Discretion exercised by any third party/relevant authority(ies);
  2. Closing/cancellation of programs by any third party/relevant authority(ies);
  3. Delay on the part of any third party/relevant authority(ies) in processing your application; and
  4. Failure to comply with the requirement set by any third party/relevant authority(ies) by you.
We are constantly changing and improving our Services. We may add or remove functionalities or features, and we may suspend or stop a Service altogether. You can stop using our Services at any time, although we’ll be sorry to see you go. BJAK may also stop providing Services to you, or add or create new limits to our Services at any time. We believe that you own your data and preserving your access to such data is important. If we discontinue a Service, where reasonably possible, we will give you reasonable advance notice and a chance to get information out of that Service. BJAK reserves the right to terminate and/or suspend your access to the Site and/or your use of the Site at any time, for any reason. In particular, and without limitation, BJAK may terminate and/or suspend your access should you violate any of these Terms, or violate the rights of BJAK, of any other user, or of any third party
If you are using our Services on behalf of a business or a company, that business or a company accepts these Terms. It will hold harmless and indemnify BJAK and its service suppliers, officers, agents, and employees from any claim, suit or action arising from or related to the use of the Services or violation of these terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs and attorneys’ fees.
We may modify these terms or any additional terms or policy that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should look at these Terms when you access the Service. BJAK reserves the right to amend any of the Terms and its policies at any time without any prior notice.
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