Refund Policy | Bjak Insurance
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Refund Policy

Have a question regarding Bjak's refund policy? Please read below.

Refund Policy

Have a question regarding Bjak's refund policy? Please read below.

Refund Process

contact
1. Request a Refund

Contact us via WhatsApp or Email to submit a refund request.

contact
1. Request a Refund

Contact us via WhatsApp or Email to submit a refund request.

24hours
2. Refund Processed in 24H

Every refund request is verified and processed in 24 hours during business days.

24hours
2. Refund Processed in 24H

Every refund request is verified and processed in 24 hours during business days.

phone
3. Receive a Notification

You'll receive a notification via email. Payment will be processed by banks.

phone
3. Receive a Notification

You'll receive a notification via email. Payment will be processed by banks.

refund
4. Refund Credited

You will receive the refund payment in 3 - 5 business days.

refund
4. Refund Credited

You will receive the refund payment in 3 - 5 business days.

FAQ Regarding Refund

FAQ Regarding Refund

1. My roadtax cannot be renewed due to JPJ / PDRM blacklist. Would I receive a refund?

Yes. You'll receive a refund for your roadtax payment.

2. My insurance policy has lower price than charged. Would I receive a refund?

Yes. If your actual policy has a lower price, we'll inform you via email to submit a refund request.

3. How long does it take?

You'll receive confirmation for refund in 1 business day. Your payment will be remitted to your bank account in 3 - 5 days.

4. Is there any processing fee?

For extra payment refund, no processing fee will be applied. For insurance and roadtax purchase cancellation, a RM5 processing fee will be applied.

5. I cancel my active insurance. How would I receive my refund?

Once your insurance is active, your refund request will be processed by the insurance company as accordance to Insurance Act 1996. We'll assist you to submit the refund request to the respective insurance company.

For any further inquiry, please talk to us.

For any further inquiry, please talk to us.

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