How do I request a refund?

A refund may apply when an order or part of an order cannot be completed, a duplicate payment is confirmed, or an eligible cancellation is accepted. If your refund follows a cancellation, BJAK's guide to cancelling car insurance — process, penalties and refund explains what to expect.

Use the secure refund-request link provided by BJAK. Enter the requested order, identity and payment information accurately. Do not submit bank passwords, one-time passwords or full card details.

The team checks:

• The order and payment reference
• The amount paid
• Which service was completed or unsuccessful
• Whether a refund applies
• The original payment method and supported refund route

Once verified, BJAK submits the refund through the relevant provider. You will receive an update through the contact details linked to the order.

Refunds are generally returned through the supported original payment route. Some channels do not support refunds, and BJAK may need to provide an alternative process where available.