Refunds and cancellations
Learn when a refund applies, how it is processed and how to check its status.
If a refund applies, BJAK will provide a secure refund-request link. Submit the required details so the order and payment can be verified before the refund is processed.
BJAK processes verified refund requests according to the timeline stated in the current Refund Policy. The time for the money to appear in your account may vary by bank and payment method.
BJAK does not charge a refund-processing fee when an order cannot be completed. If an active policy is cancelled, the insurer or takaful operator may apply its own cancellation terms.
You may request cancellation, but eligibility, refund amount and processing time are determined by the insurer or takaful operator under the policy terms. BJAK can help submit and follow up on the request.
BJAK will send updates through the contact details linked to your order. You can also contact customer support to check the latest refund status.
Still need help?
Check your order status or contact us if you cannot find the answer you need.