Delays and unsuccessful orders
Understand why an order may take longer or cannot be completed.
Common reasons include mismatched identity or vehicle details, missing vehicle photos, an unconfirmed No-Claim Discount, insurer review, or temporary system issues.
Roadtax may be delayed if the insurance is not yet active, vehicle records do not match, there is a JPJ or PDRM restriction, or a relevant system is temporarily unavailable.
Your bank may place a temporary hold when a payment attempt is not completed. The release time depends on the bank or payment provider. Contact BJAK support if the amount is not released within the timeframe stated by your bank.
BJAK will first try to resolve the issue or request the missing information. If the relevant insurance, takaful or roadtax service cannot be completed, we will explain the issue and arrange the applicable refund.
Still need help?
Check your order status or contact us if you cannot find the answer you need.