How is my personal data protected?

BJAK collects information needed to provide quotations, verify the customer and vehicle, process purchases, service policies, handle roadtax requests and provide support. This can include identification details, contact information, vehicle information, policy information and transaction records.

Personal data is used for clear business and legal purposes, such as:

• Preparing insurance or takaful quotations
• Confirming vehicle ownership and No-Claim Discount
• Processing a policy or roadtax order
• Sending documents and status updates
• Handling support, complaints and refunds
• Meeting regulatory and record-keeping obligations

Staff access is based on the responsibilities of each role. People who do not need certain information for their work should not have access to it. Access rights are reviewed and removed when no longer required.

Information may be shared with insurers, takaful operators, payment providers, JPJ-related service providers and other parties involved in completing the requested service. These parties receive the information needed for their part of the process.

For questions about how your data is collected, used, shared or protected, contact BJAK's Data Protection Officer at [email protected].

BJAK cannot publish every security control used to protect customer data because detailed disclosure could create additional security risk.