How do I make a complaint?
How to contact BJAK
Use BJAK's official support or complaint channel. Provide your order number, contact details, a clear description of the issue and any supporting documents that do not expose passwords or full card details.
What happens after submission
BJAK records the complaint, assigns it to the relevant team and reviews the order, communications and supporting records. The team may contact you for more information before providing an outcome.
If you disagree with the outcome
Ask BJAK to explain the decision and any available next step. Keep copies of the complaint, response and relevant documents.
Referring an eligible matter to FMOS
If the matter remains unresolved and falls within FMOS eligibility and scope, you may refer it to the Financial Markets Ombudsman Service. FMOS provides an independent dispute-resolution channel for eligible financial consumers.
Important clarification
FMOS has its own eligibility rules, scope and submission requirements. Not every service issue or commercial disagreement will qualify.