What happens after payment

We verify your order details and payment, check whether additional information is needed, and submit the order to the selected insurer or takaful operator. You will receive updates when the policy is ready or when action is required.

Not always. Payment confirms that the order can proceed for processing. Coverage starts according to the policy or cover-note effective date issued by the insurer or takaful operator.

Once ready, policy documents and order updates are sent through the contact channels provided during purchase, such as email and WhatsApp. You can also check your policy status through BJAK.

After a successful roadtax renewal, you can check the digital roadtax through MyJPJ. BJAK will also provide order updates through its available status channels.