How do I receive my documents and updates?

BJAK uses the email address and mobile number linked to the order. Make sure these details are correct before payment so you do not miss an update or document.

Updates can include:

• Payment confirmation
• Request for additional information or photos
• Policy or cover-note issuance
• Roadtax processing status
• Refund initiation or completion
• Notice that an order cannot proceed

Policy documents are sent after the insurer or takaful operator has issued them. Roadtax updates are sent after the relevant renewal process has progressed or completed.

Check your spam or junk folder, confirm the email address and phone number used for the order, and check the available BJAK status page. If you need to read or replace the document itself, BJAK explains how to read your cover note correctly and how to get a replacement copy of your cover note. Contact support if the documents are still missing.

WhatsApp and email delivery can sometimes be delayed by the messaging provider, email provider or an incorrect contact detail. The order-status page should be treated as an additional reference where available.