Can BJAK help with an insurance claim?
What support may include
Depending on the plan and situation, BJAK may help customers:
- Understand the next steps after an accident
- Request roadside assistance or towing
- Identify documents needed for a claim
- Contact or follow up with the insurer
- Understand the current claim status
Digital Road Assist services
Eligible customers may be able to request help digitally, choose the type of assistance required and track the service status. Available services can include roadside assistance, towing, claim assistance and vehicle replacement, subject to plan terms and eligibility.
What BJAK does not decide
The insurer remains responsible for assessing the claim, deciding whether it is covered and determining the approved amount. BJAK can guide and follow up but cannot guarantee claim approval.
What to do after an accident
Prioritise safety, contact emergency services when needed, record the relevant details and follow the instructions provided by the insurer or assistance team. To understand the process, BJAK explains the car insurance claim timeline in Malaysia, how to dispute a rejected claim, and which workshop to send your car to for a claim.
Important clarification
Benefits, limits, waiting periods and exclusions depend on the selected BJAK VIP or road-assist plan. Check the plan terms before relying on a specific service.