Insurer Roadside Help vs PLUS Ronda: Who to Call on the Highway
On a PLUS expressway, call PLUSLine on 1800-88-0000 when you need to get out of danger fast. PLUSRonda's help is complimentary, but it only moves light vehicles to the nearest safe spot, such as a toll plaza or rest area. To get your car to a workshop, call your insurer's roadside hotline.
- Last reviewed:
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- Compliance
- PLUSRonda clears the road. It patrols PLUS expressways 24/7 and moves stranded light vehicles to safety.
- Your insurer gets you to a workshop. Its roadside benefit covers the longer tow, within your policy's limit.
- You may need both. PLUS first for safety, then your insurer for the onward tow.
- Call 999 if anyone is hurt. Safety comes before any towing benefit.
PLUSRonda vs your insurer
They do different jobs, so one does not replace the other.
| PLUSRonda (via PLUSLine) | Your insurer's roadside help | |
|---|---|---|
| Who can use it | Drivers on PLUS expressways | Policyholders with the benefit, usually comprehensive |
| Cost | Complimentary, says PLUS | Free within your limit; extra distance charged |
| Towing | Light (Class 1) vehicles to nearest toll plaza or rest area | To a workshop, often a panel workshop, within a km or RM limit |
| Roadside fixes | Minor repairs | Minor repairs, usually labour only |
| Where it works | PLUS network | Across Malaysia, subject to your terms |
| How to reach it | PLUSLine 1800-88-0000 or the emergency phones every 2 km | Insurer's 24-hour hotline or app |
What's free and what you pay
Free from PLUS
PLUS says its PLUSRonda services are complimentary. That covers the patrol help and the short tow to the nearest safe location.
What can cost money
PLUSRonda provides assistance with minor vehicle faults, but replacement parts and more extensive repairs may involve additional costs. PLUS's current public information does not specify whether these parts are free or chargeable. Check with PLUS before agreeing to any replacement parts or additional repair work.
The onward tow
Getting from the rest area to a workshop is up to you. Your insurer usually covers it within its limit, for example 150 km round trip at Allianz with RM1.50 per extra km. Compare limits in roadside assistance by insurer.
Who to call first
Use this as a quick guide. If you are in danger, call for help first and sort out cover later.
| Your situation | Call first | Then |
|---|---|---|
| Anyone injured | 999 | PLUSLine, then your insurer |
| Stopped in an unsafe spot on a PLUS expressway | PLUSLine 1800-88-0000 | Your insurer for the onward tow |
| Accident, car cannot be driven | PLUSLine for safety | Your insurer for accident towing; police report within 24 hours |
| Already safe at a rest area or toll plaza | BJAK Digital Road Assist if eligible | Your insurer's hotline |
| Breakdown on a non-PLUS highway | That highway's hotline or emergency phone | Your insurer's hotline |
| Breakdown on a normal road | BJAK Digital Road Assist if eligible | Your insurer's hotline |
For the safety steps while you wait, read what to do if your car breaks down on the highway.
Getting help on other highways
Other concessionaires
PLUSRonda also patrols LPT2. Other expressways run their own patrols and hotlines, so use the emergency phone or the number shown on the route.
LLM's toll-free line
The Malaysian Highway Authority (LLM) runs a toll-free line, 1-800-88-7752, for traffic updates. It is for road information, not a towing service.
How to request help from your insurer
Give clear details
Share the highway name, direction, nearest kilometre marker or rest area, and your car plate. This helps the right truck find you.
Turn away uncalled trucks
A tow your insurer did not arrange is usually not covered. See roadside assistance exclusions for other rules.
Track help with BJAK
Eligible customers can request and track help through BJAK Digital Road Assist. The paid VIP Rescue add-on adds one tow per subscription with no distance limit, for private cars.
Frequently asked questions
No. PLUS tows light vehicles to the nearest safe location, such as a toll plaza or rest area. The trip to a workshop is a job for your insurer.
No. PLUSRonda is a PLUS service, separate from your policy, so your insurer's towing limit is still there for the onward tow.
Yes, especially once you are safe. If you stop on a PLUS expressway, PLUS asks you to use the emergency lane, switch on hazard lights, stand behind the barrier and call PLUSLine.
Save both numbers before a long drive
Keep PLUSLine and your insurer's hotline in your phone, and check your towing limit before balik kampung trips.