BJAK Digital Road Assist (DRA): Help When You Need It on the Road
Car trouble? Accident? Need help with an insurance claim? BJAK Digital Road Assist (DRA) helps eligible customers access post-purchase support, from roadside assistance and towing coordination to claim guidance. Get help when you need it, without figuring everything out on your own.
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What Is BJAK Digital Road Assist (DRA)?
Buying car insurance is only the beginning. What happens when your car breaks down, you get into an accident or you need help with an insurance claim?
That's where BJAK Digital Road Assist (DRA) comes in.
DRA provides a digital way for BJAK eligible customers to request assistance and check service updates. Depending on the plan and situation, support may include roadside assistance, towing coordination, insurance claim guidance and vehicle replacement assistance.
Instead of being left wondering who to contact or what to do next, you can access the relevant support options and get guidance through the process.
Whether you're commuting to work, travelling with your family or driving out of town, having access to assistance can make unexpected situations easier to manage.
Why does post-purchase support matter?
Car insurance protects you against covered risks, but dealing with a breakdown or accident can still be stressful.
You may need to arrange a tow truck, find a suitable workshop, prepare claim documents or follow up with your insurer. Without the right guidance, it's easy to feel unsure about your next step.
BJAK DRA is designed to make getting assistance easier for eligible customers.
More than just buying car insurance
Get help when your car breaks down
Find out what roadside assistance options are available under your plan.
Get towing support
Request assistance and check the applicable towing arrangements and terms.
Get guidance after an accident
Understand the next steps and the documents you may need.
Get help following up on a claim
Where available, BJAK can assist with enquiries and follow-ups with your insurer.
Check service updates digitally
Eligible customers may be able to track the status of their assistance request.
The services available depend on your plan, eligibility and the circumstances of your request.
What can you get with BJAK DRA?
1. Roadside assistance when your car breaks down
Depending on your eligible benefits, roadside assistance may help with services such as:
- Battery assistance or replacement
- Emergency fuel delivery
- Flat tyre assistance
- Minor roadside breakdown support
The available service depends on the benefit selected and its terms. Check your plan before relying on a particular service.
2. Towing assistance when you need it
Sometimes, your car cannot be driven safely after a breakdown or accident. You may need a tow truck to transport it to a suitable workshop.
With eligible BJAK assistance benefits, you can request towing support and check the relevant arrangements.
Before confirming a towing request, make sure you know:
- Where your vehicle will be taken
- Whether the destination is an approved or panel workshop
- Any applicable distance or usage limits
- Whether additional charges apply
Some BJAK benefits advertise unlimited towing, but eligibility and conditions apply. Always check the specific terms of your selected benefit.
3. Guidance after a car accident
An accident can leave you with plenty of questions. Do you need to make a police report? Which documents should you prepare? Who should you contact first?
BJAK can help eligible customers understand the next steps and identify the information needed for an insurance claim.
Generally, you should:
Make sure everyone is safe and contact emergency services if needed.
Take photographs of the accident scene and vehicle damage, if safe.
Exchange relevant details with the other party.
Make the required police report and notify your insurer promptly.
Follow your insurer's instructions on assessment, towing and repairs.
You can also read BJAK's guide on how to make a car insurance claim.
Important
Your insurer or Takaful operator remains responsible for assessing your claim and deciding whether it is covered. BJAK can provide guidance and follow-up support, but cannot guarantee claim approval.
4. Help with insurance claim follow-ups
Submitting a claim is not always the end of the process. You may need to provide additional documents, check the repair status or ask why your claim is taking longer than expected.
Where included in your eligible benefits, BJAK may help you:
- Understand the claims process
- Identify outstanding documents
- Contact or follow up with your insurer
- Check the current status of your claim
- Understand the next steps when more information is required
This gives you another way to seek guidance instead of trying to work out every step alone.
For a clearer explanation of BJAK's role, read more on how BJAK can help with claims.
5. Vehicle replacement assistance
What happens when your car needs repairs and you still need to get to work or manage your daily routine?
Selected BJAK VIP benefits include vehicle convenience services, which may include a replacement car, subject to availability and the applicable terms.
This can be useful when your vehicle is being repaired and you need alternative transport. Check the specific eligibility requirements, duration and conditions before assuming a replacement vehicle is included.
Explore the BJAK VIP benefits to understand the available support options.
How Does BJAK DRA Work?
Getting help should be straightforward. Eligible customers may be able to request assistance digitally and follow the service status.
Step 1: Log in to your BJAK account
Log in to your BJAK account to access DRA and check the assistance services available to you.
Step 2: Choose the type of assistance
Select the available service that matches your situation, such as roadside assistance or towing.
Step 3: Provide your details and location
Enter the required details and share your current location so the assistance team can arrange the appropriate support.
Step 4: Follow the service updates
Use the available status updates to keep track of your request and follow any instructions provided by the assistance team.
Step 5: Get further support if needed
If your situation involves an insurance claim, follow the insurer's claims process and use the available support channels for guidance or follow-up.
The exact steps and features may differ depending on the service and your eligibility.
Who Should Consider BJAK DRA?
Post-purchase assistance can be useful for different types of drivers, especially those who rely on their cars every day.
| Driver type | Why assistance may be useful |
|---|---|
| Daily commuters | A breakdown can affect work and everyday commitments. |
| Families | Roadside problems can be more stressful when travelling with children or older family members. |
| Frequent travellers | Assistance can be useful when a breakdown happens away from familiar places. |
| Drivers with older vehicles | Unexpected breakdowns may make roadside support particularly valuable. |
| Busy car owners | Claim guidance and follow-up support can help make the process easier to navigate. |
Your needs may differ, so compare the services, limits and terms before choosing a plan.
DRA complements the relevant insurance and assistance benefits. It does not replace your motor insurance policy or change the coverage provided by your insurer.
Don't just prepare for the road. Know where to turn when you need help.
Frequently Asked Questions (FAQs)
DRA stands for Digital Road Assist. It provides eligible customers with a digital way to request assistance and access available post-purchase support.
Not necessarily. Availability depends on the plan, benefits selected and eligibility requirements. Check your policy or the relevant BJAK benefits page for details.
Eligible customers may be able to request available roadside assistance or towing services. The specific service depends on the benefits and terms of the plan.
Unlimited towing is advertised under selected BJAK benefits. However, eligibility and conditions apply, so check the terms of the specific benefit before requesting assistance.
BJAK may provide claim guidance and follow-up support for eligible customers. The insurer or Takaful operator still assesses the claim and decides whether it is approved.
Eligible customers may be able to check service updates digitally. The available tracking features depend on the service and platform.
No. DRA is an assistance service, not a replacement for your motor insurance policy. Your policy's coverage, exclusions and claim conditions continue to apply.
Visit the BJAK VIP Benefits page to explore the available assistance and support options. Review the applicable terms before selecting a benefit.