BJAK Replacement Vehicle: Eligibility, Documents and How to Apply
If your car is damaged in an accident and needs repairs, BJAK may help arrange a replacement car while yours is at a workshop. The benefit is available to eligible customers who are not at fault, subject to the plan terms and car availability.
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- Compliance
- BJAK VIP benefit: Included under Vehicle Convenience in VIP Road Assist.
- Who qualifies: Eligible customers who are not at fault and have a first-party car insurance policy.
- Rental period: Up to 5 days, with a maximum cost of RM1,000.
- Processing time: Usually within 1 working day after all required documents are received.
- Availability: Depends on approval and car rental panel availability.
What is BJAK's replacement car benefit?
A benefit under VIP Road Assist
BJAK's replacement car service is part of VIP Road Assist. It helps eligible customers arrange a rental car while their own vehicle undergoes accident-related repairs at a panel workshop.
It is different from CART (Compensation for Assessed Repair Time), which provides monetary compensation for an eligible repair period rather than a replacement vehicle.
Your insurer still handles your insurance claim, while BJAK coordinates the replacement-car service.
Who is eligible?
You must meet the following conditions:
- Not at fault
You must not be responsible for the accident.
- First-party policy
Your car must be insured under a first-party policy, not third-party-only cover.
- Accident-related repairs
The benefit applies to accident cases, not normal vehicle repairs.
- Workshop requirement
Your car must already have been sent to a workshop.
- Car only
Motorcycles are not eligible.
Important
Meeting these conditions does not guarantee a replacement car. Approval and rental car availability still apply.
How long can you use the replacement car?
BJAK's replacement-car benefit has the following limits:
| Benefit | Details |
|---|---|
| Rental period | Up to 5 days |
| Maximum rental cost | RM1,000 |
| Processing time | Usually 1 working day after all required documents are received |
| Car availability | Depends on the rental panel |
The one-working-day processing period is for the VIP team to review your request and search for available rental cars. It does not guarantee that a car will be delivered within one working day.
What documents do you need?
Prepare these four documents before requesting a replacement car:
- Police report: A copy of the accident report.
- Workshop proof: Repair quotation or other proof from the workshop.
- Identity card: Photos of the front and back of your IC.
- Driving licence: A photo of the front of your driving licence.
Having these documents ready can help the team review your request without unnecessary delays.
How to apply for a replacement car
Make your insurance claim
Report the accident and send your car to a panel workshop for repairs.
Contact BJAK to request a replacement car
Provide your details and the required documents through the available BJAK support channel.
Wait for verification
BJAK will review your eligibility and check for available rental cars.
Tip
Prepare your documents early and request assistance once your car has been sent to the workshop.
Frequently asked questions
No. The benefit is subject to eligibility, approval and rental car availability.
No. According to the eligibility conditions, the customer must not be at fault in the accident.
No. The benefit is for eligible accident-related repair cases. Normal repairs are excluded.
No. It is a BJAK VIP benefit arranged through a rental panel. Your insurer remains responsible for assessing and handling your insurance claim.
No. BJAK lists the replacement-car benefit under VIP Road Assist. VIP Rescue covers other services, including unlimited towing and extended warranty.
Check your VIP benefits before you need them
A replacement car can help you stay mobile while your vehicle is being repaired. Check your VIP package and eligibility before relying on this benefit.