How do I check if an insurer is licensed by Bank Negara Malaysia?
Check the insurer's exact company name in Bank Negara Malaysia's (BNM) Financial Sector Participants Directory. Make sure it is listed for general insurance or general takaful business. If you are buying through an intermediary, check that the broker or financial adviser is also approved by BNM.
- Check the insurer: Search BNM's directory for the company's exact legal name.
- Check the seller: Verify brokers and financial advisers through BNM's approved lists. Confirm an agent's appointment directly with the insurer.
- Check for warnings: Search BNM's Financial Consumer Alert List for suspicious companies or websites.
- Need help? Contact BNMLINK before making a payment if you are unsure.
Where to check
Licensed insurers and takaful operators
BNM's Financial Sector Participants Directory lists financial institutions and their approved business categories.
For car insurance and motor takaful, look for companies listed under:
- General Insurance Business
- General Takaful Business
Check the full company name, not just the brand name used in advertisements.
Approved brokers and financial advisers
If someone arranges or recommends an insurance policy for you, check the company they represent.
If the seller claims to be an insurer's agent, contact the insurer directly to confirm their appointment.
Financial Consumer Alert List
BNM's Financial Consumer Alert List identifies companies, websites and schemes that may be wrongly presented as licensed or regulated.
It also includes potential clone entities that imitate legitimate companies.
Important
A company not appearing on this list does not mean it is licensed. Always check BNM's licensed directory separately.
PIDM member list
You can also check the PIDM member list to confirm whether an insurer or takaful operator is a member.
PIDM's Takaful and Insurance Benefits Protection System (TIPS) protects eligible policy and certificate benefits if an insurer member fails, subject to the scheme's conditions and limits.
How to check, step by step
Get the full company name
Check the name shown on the quotation, policy or cover note. Do not rely on a brand name or nickname alone.
Match the company name
Look for the exact legal name under general insurance or general takaful business.
Verify the seller
Check the broker or financial adviser through BNM's approved lists. If the seller is an insurance agent, confirm their appointment with the insurer.
Check for warnings
Search the Financial Consumer Alert List for the company name, website or social media account.
What to check on your quote or policy
The insurer's name matches
The company named on your quotation and policy should match the licensed insurer or takaful operator listed by BNM. If the names differ, ask for clarification before paying.
The policy is issued by the insurer
Your policy or cover note should identify the insurer or takaful operator providing the coverage. You can confirm the policy details through the provider's official website, app or customer service team.
You pay through official channels
Pay through the insurer's or approved intermediary's official website, app or payment channels. Be cautious if someone asks you to transfer money to an unfamiliar personal bank account or use an unexpected payment link.
Buying through BJAK
Bjak Sdn. Bhd. is listed by BNM as an approved financial adviser. BJAK helps you compare available insurance and takaful options, while the selected insurer or takaful operator provides the policy.
You can check BJAK's regulatory status and other verification information through the BJAK Trust Centre.
Red flags of fake insurance
Unexpected calls and messages
Be cautious of unsolicited calls or messages offering unusually cheap renewals, refunds or payouts. Scammers may use fake websites and messages to make their offers look genuine.
Sellers you cannot verify
Ask for the seller's full name and the company they represent. Confirm an insurance agent's appointment directly with the insurer or check the intermediary against BNM's approved lists.
Requests for sensitive details
Never disclose your online banking password or OTP to a seller. Only enter payment authentication details yourself through your bank's official payment or authentication process.
Be careful with people impersonating BJAK. Use the official website and refer to the BJAK Trust Centre if you are unsure.
If you are unsure or have been scammed
Contact BNM
Contact BNMLINK through BNM's official enquiry and complaint page if you need help checking a financial institution or reporting a concern.
You can also call BNMLINK at 1-300-88-5465 during its operating hours.
Contact the insurer directly
Use the contact details on the insurer's official website, not the number provided by an unfamiliar seller. Ask the insurer to confirm whether your policy number is genuine and whether your coverage is active.
Lost money? Act quickly
Contact your bank immediately if you have transferred money to a suspected scammer. You can also call the National Scam Response Centre (NSRC) at 997 and make a police report. Keep your payment receipts, messages and other evidence.
Frequently asked questions
Bjak Sdn. Bhd. is listed by BNM as an approved financial adviser. BJAK is not the insurer issuing your policy. The selected insurance company or takaful operator provides the coverage. You can check BJAK's status through the BJAK Trust Centre.
Not necessarily. BNM says that not appearing on the Financial Consumer Alert List does not mean a company is licensed or regulated. Always check the Financial Sector Participants Directory as well.
Insurance companies and takaful operators in Malaysia are generally required to be PIDM members. However, not every business involved in insurance is a PIDM member. Check the official PIDM member list to confirm.
Use BJAK's view policy page with your IC, vehicle registration number and mobile number, then enter the one-time code we send you. Check your policy, or contact the insurer directly to confirm your policy information.
Choose a licensed insurance provider
Before buying car insurance, take a moment to verify the insurer and the person selling the policy. Check BNM's official directory, review the policy details and use trusted payment channels. Visit the BJAK Trust Centre to learn more about BJAK's regulatory status, then compare available coverage from participating providers.
- Last reviewed:
- 6 Nov 2026
- Reviewed by:
- Compliance
- Next review:
- 1 Jan 2027