Support and accountability
Find help after purchase and understand how to raise a concern.
Eligible BJAK VIP customers can receive guidance on the claims process, towing coordination and insurer follow-up, subject to the benefits and terms of their plan.
Contact BJAK first so our team can review and resolve the issue. If the matter remains unresolved and is eligible, you may refer it to the Financial Markets Ombudsman Service.
Contact BJAK's Data Protection Officer at [email protected] for questions about how your personal data is collected, used or protected.
The insurer or takaful operator is responsible for your cover. It underwrites the risk, sets the terms, issues the policy or certificate, and decides and pays claims. BJAK handles comparison, purchase, document delivery and administrative support.
Buying through BJAK lets you compare quotes from multiple participating providers in one place instead of approaching each insurer separately. The insurer or takaful operator you select still underwrites the cover, sets the terms, and decides claims.
- Last reviewed:
- 1 Jul 2026
- Reviewed by:
- Customer Experience, Operations
- Next review:
- 1 Jan 2027
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